Daniel Hailesilassie
Alexandria,VA
Summary
Accomplished Bank Branch Manager with a proven track record at Dashen Bank S.Co, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and adept at fostering strong client relationships, I spearheaded initiatives that significantly improved team performance and service delivery. Skilled in Credit Analysis and Relationship Management, my leadership directly contributed to a more dynamic, client-focused team environment.
Overview
21
21
years of professional experience
Work History
Bank Branch Manager
Dashen Bank S.Co
12.2002 - 12.2023
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Examined customer loan applications for loan approvals and denials.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Education
Bachelor Of Arts - According And Finance
Mekelle University
Mekelle Tigray,Ethiopia12.2007
Skills
- Operations Management
- Audit preparation
- Sales Leadership
- Credit analysis
- Loan Origination
- Budget Planning
- Branch Marketing
- Relationship Management
- Verbal/written communication
- Branch Operations Management
- Excellent work ethic
- Customer Service
- Team Player
- Customer Relationships
- Friendly
- Accounts Receivable
- Staff Management
- Staff Supervision
Timeline
Bank Branch Manager
Dashen Bank S.Co
12.2002 - 12.2023
Bachelor Of Arts - According And Finance
Mekelle University
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