Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Daniel Hall

Huntsville,AL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Print Shop Manager

The Lioce Group
08.2022 - Current
  • Addressed any client issues or concerns promptly to maintain positive relationships and repeat business opportunities.
  • Cooperated with staff and colleagues to achieve customer service goals and surpass team objectives.
  • Enhanced overall printing quality, maintaining high standards in materials used and final products delivered.

Production Worker

Prozone
08.2019 - 08.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Maintenance Technician

Crescent Hotels & Resorts
09.2017 - 08.2021
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Customer Service Representative

Verizon Wireless
09.2007 - 06.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Spartan College of Aeronautics And Technology
Tulsa, OK
01.2005 - 05.2006

High School Diploma -

Brewer High School
Eva, AL
05.2004

Skills

  • Scheduling and Planning
  • Deadline Management
  • Color Management
  • Workflow Optimization
  • Material sourcing
  • File preparation
  • Proofing and Approval
  • Binding and Finishing
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Workplace Cleanliness
  • Product packing
  • Product Assembly
  • Hand tools

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Print Shop Manager

The Lioce Group
08.2022 - Current

Production Worker

Prozone
08.2019 - 08.2022

Maintenance Technician

Crescent Hotels & Resorts
09.2017 - 08.2021

Customer Service Representative

Verizon Wireless
09.2007 - 06.2017

Spartan College of Aeronautics And Technology
01.2005 - 05.2006

High School Diploma -

Brewer High School

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Daniel Hall