Successful Key Account Manager with over a decade of consistently exceeding double-digit sales growth over market trends. Demonstrated success in relationship building, negotiating, and developing new business within targeted and assigned accounts. Strong analytic, quantitative, and technical aptitude with great attention to detail. Self-motivated, driven, and adaptable with a proven track record of exceeding goals.
● Managed a portfolio of key accounts, fostering strong relationships
and consistently meeting or exceeding sales targets
● Provided exceptional customer service, addressing client inquiries
and resolving issues in a timely and professional manner
● Created and delivered persuasive sales presentations to potential
clients, showcasing the unique qualities and benefits of our
products
● Managed the entire sales cycle, from prospecting and lead
generation to negotiation and closure
● Collaborated with marketing teams to develop and execute
promotional campaigns, including digital marketing initiatives and
social media strategies
● Attended industry trade shows and events to network with industry
professionals, establish new partnerships, and stay updated on
industry trends
● Conducted regular business reviews with clients, identifying
opportunities for upselling and cross-selling products to maximize
revenue
● Worked closely with production and logistics teams to ensure timely
delivery of products and resolve any supply chain issues
● Actively participated in industry associations and networking groups
to stay informed about industry developments and build
professional relationships
● Developed pricing strategies and negotiated contracts to ensure profitability and maintain strong profit margins
● Generated relationships with vendors and suppliers to negotiate contracts to increase the profitability of operations
● Interviewed, trained, and coached incoming employees
● Created workflow procedures to maximize employee efficiency and limit over-staffing
● Fostered a customer-centric environment by setting high service standards, resolving customer issues promptly, and ensuring a positive shopping experience for all customers
● Inventory and Merchandising Management: Oversee inventory control, monitor stock levels, and coordinate with vendors to ensure optimal product availability
● Plan and execute merchandise displays and promotions to drive sales and enhance the store's visual appeal