Daniel Hardy
Dallas,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Best Buy. Specializes in de-escalating conflicts and mentoring staff, fostering a culture of innovation and high-quality service. Demonstrates expertise in relationship management and employee development, significantly improving client loyalty and operational productivity.
Overview
17
17
years of professional experience
Work History
Frontline Manager
Commissions INC
11.2020 - Current
- Guided clients on the uses of the CINC platform and answered any and all questions regarding the platform.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used years of experience, customer service skills and empathetic nature to resolve customer concerns and promote loyalty.
- Worked with new hires, providing guidance and resources to help them acclimate quickly to their roles.
Front End Supervisor
Best Buy
08.2018 - 11.2020
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Back Office Lead
Best Buy
06.2015 - 08.2018
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensured compliance with company policies and industry regulations through diligent monitoring of back office activities.
- Maintained accurate records of financial transactions by closely monitoring documentation requirements throughout all stages of processing.
Customer Service Associate
Best Buy
07.2010 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bank Teller
Georgia Heritage Bank
05.2007 - 09.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
No Degree - Psychology
University of West Georgia
Carrollton, GAHigh School Diploma -
Paulding County High School
Dallas, GASkills
- Customer service focus
- De-escalating and Conflict Resolution
- Relationship building and management
- Innovation and Creativity
- Training and mentoring
- Employee Development
Timeline
Frontline Manager
Commissions INC
11.2020 - Current
Front End Supervisor
Best Buy
08.2018 - 11.2020
Back Office Lead
Best Buy
06.2015 - 08.2018
Customer Service Associate
Best Buy
07.2010 - 08.2015
Bank Teller
Georgia Heritage Bank
05.2007 - 09.2010
No Degree - Psychology
University of West Georgia
High School Diploma -
Paulding County High School
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