Daniel Harmon
Lawrenceville,GA
Summary
25 years of Information Technology professional experience managing highly complex, enterprise-wide IT Programs with multiple projects. committed to formulating innovative solutions to challenges while optimizing processes. Logical and analytical leader familiar with security tools and technologies such as firewalls and proxy servers. Proficient in network planning, implementation, testing, troubleshooting, and operation of LAN/WAN, Change Management and IT-related disaster response simulations.
Overview
25
25
years of professional experience
Work History
SOC Analyst
SAIC
04.2023 - Current
- Monitor and analyze SIEM events to identify potential security risks and vulnerabilities
- Triage events and investigate to identify security incidents
- Log security incidents in the IT ticketing system (Archer, Remedy)
- Manage security incidents throughout their lifecycle to closure
- Coordinate with other remote technical teams to investigate, document, and resolve issues
- Make recommendations for ongoing tuning and updates to the SIEM system
- Receive input from threat intelligence sources and analyze events to identify threats and risks
- Provide support for routine reporting
- Support ad-hoc data and investigation requests
- Conduct security and vulnerability scans as directed using established processes.
Product Support Specialist II
UKG
03.2021 - 04.2023
- Analyst with UKG’s human capital management software: UTM (Ultimate Time Management), UltiPro, Salesforce
- Proficient in database mining and manipulations using SQL
- Researched and resolved complex payroll management issues
- Troubleshooted various issues related to server, application configurations, and/or database issues
- Interacted with various product and service datasets as part of support and implementation responsibilities
- Acted as a liaison between users and the product development teams
- Interacted daily with technical and business stakeholders
- Identified, created, and maintained documentation related to each product and services tasked with supporting
- Oversaw work products of other Systems Analysts and served as project leaders for small-sized systems projects.
Network Operations Engineer
T-Mobile
03.2020 - 03.2021
- Troubleshooted and provided resolution of ASA Network Backhaul outages or frame loss, working extensively within layers 3 and 4 of the OSI model
- Provided escalated support for highly complex applications in production
- Participated in proactive service management and incident response for elimination and mitigation of operational impact to customers
- Provided leadership of System support, Change Management and Quality oversight, and acts as a Maintenance liaison with supporting teams
- Provided on-call support to the NOC regarding customer impacting or other service, network, and tool related issues
- Developed and revised flow chart’s system design procedures, test procedures, and quality standards
- Analyzed applications, including performance results, to locate code problems
- Managed the coordination of field technicians to resolve various problems at cell sites
- Worked closely with local exchange carriers (LEC) in resolving various network traffic issues associated with Network Interface Devices and cell site routers
- Assisted, leads, and participates in the development, testing, implementation, maintenance, and support highly complex solutions on adherence to company standards
- Responsible for dark and Lit Fiber Backhaul, TDM, Ethernet, Cell site and Microwave maintenance activities supporting the wire line and wireless network
- Provided System/ Scale/ Performance testing
- Monitored KPIs and light levels on fibers optics
- Provided End-2-End Performance across all tiers: App layer (Web/App Servers), Network, DB Servers, Storage, distributed systems, and Mainframes
- Analyzed performance test results and working with technical teams to resolve bottlenecks
- Extensive experience with Ericsson, EWAN Edge, Alcatel Lucent, Samsung, Juniper, Cisco routers, Wireless Gigabit Ethernet, Patrol Tool, SAMS, ITP testing, and PIER2.0.
Desktop Support Tech (Contractor)
Brooksource
12.2019 - 02.2020
- Assisted project manager and engineering team in implementing tracking systems of various equipment including infusion pump systems and medical beds
- Supported hospital wide migration of windows 7 to windows 10 OS
- Managed the coordination of technical teams and business partners on profile backups and restorations
- Managed deletion of old PCs from active directory
- Diagnosed and resolved various hardware and software problems on C.O.W.s (computers on wheels).
Core Claims Project Manager
Jenkins Restorations
10.2017 - 03.2019
- Managed scope, scheduling and resources change during project life cycle
- Managed the status tracking and reporting of project deliverables
- Monitored issues, risks tracking and reporting
- Coordinated between various stakeholders such as homeowners and insurance adjusters
- Developed project management plan with defined a scope
- Developed project timeline and schedule (including start and completion time)
- Created cost management and budget plan for subcontractors
- Developed and implemented projects using the waterfall methodology
- Created repair estimates to submit to stakeholders for approval, using industry standard software (XActimate and Xactanalysis)
- Developed project Work Breakdown Structures (WBS) to create project schedules and estimates
- Managed and controlled projects using team of 7 different specialized groups, providing required deliverables according to timeline and stakeholders’ high standard
- Implemented Change Management process and executing Release plan/schedules across multiple teams
- Maintained consistent communication with all stakeholders about project strategies, direction, changes, and completion date
- Monitored projects closely while adjusting project scope, timing, and budgets, filing all change requests as necessary
- Responsible for the collection and processing of payments of completed work, making sure to meet or exceed company’s profit percentage margin (PPM)
- Total projects completed of 286 at $700,000.00 for a PPM of 38.8% over 2 years’ time
- Validated and approved subcontractors ‘invoices
- Managed and maintained company’s Open Jobs Report (OJR); using SAGE accountant application
- Recognized by Quild Quality and Google surveys for outstanding customer service 2 years in a row.
Lead Wireless Translation Engineer
AT&T
03.2010 - 03.2017
- Assisted in the design and facilitation of training programs for new engineers on various network activities according to the MOP
- Managed proactive maintenance project to clean, maintain and optimize the network by reviewing and correcting MOPs to avoid network outages
- Managed the implementation of various projects that involved migration of the Cisco 7800 series router to ASR9010 router, replacing the old policy and Class-maps with new ones
- Managed the provisioning, installation, operation, upgrading, and performance testing of data and voice communications networks in-line with company's monitoring approach like checking KPIs and other post provisioning methods and procedures
- Managed project for Ericsson 3G RNC Neighbor Relations Deletions affecting over 1,000 sites
- Oversaw and completed project on Ericsson 3G Node B Harvesting
- Cards Removals (OBIF, TX, RAX), a total of over 3,000 Node Bs affecting the entire northeast, southeast and central regions
- Managing a team of 8 to 10 field engineers nightly
- Managed implementation phase of project for Ericsson LTE eNode B and carriers’ deletions, Ericsson 3G RNC Utrancell and toy cell renaming and EVC 3G MSC Femtocell adds and deletes
- Performed remote data translations in varying types of equipment and technologies (2G, 3G & 4G) to support the wireless infrastructure
- Responsible for monitoring the transport and IP network layer with configuration and Implementation of various Cisco routers & switches
- Responsible for creating scripts for the implementation of T1, DS3 adds, and MSN rebalances
- Created and executed scripts for configurations on Ericsson Node B, RNC, Tellabs, ALU, Cisco MSN and SIAD
- Performed physical rebalance for RNC and MSN
- Performed virtual IP rebalances
- Performed IURovIP link adds and migrations.
Executive Information Technology Analyst
Prudential Financial
06.1998 - 06.2008
Education
B.S. - Computer Information Systems
Bloomfield College
Bloomfield, NJMSIS - Management Information Systems
Kennesaw University
Kennesaw, GA05.2024
Skills
- Telecommunications Systems
- Infrastructure Assessment
- Data Security
- Risk Mitigation
- Wireshark Software
- Best Practices Implementation
- Information Auditing
- Critical Thinking Skills
- Deductive Reasoning Skills
- Information Governance
- Security Needs Assessment
- Disaster Recovery
- Security Planning
- Information Protection
- Risk Assessment
- Data Encryption
- Procedure Documentation
- Security Metrics
- Security Assurance
- Resource Allocation
- Developing Security Plans
- Regulatory Compliance
Training System Knowledge
- Firewall software (Microsoft Network Monitor and Wireshark)
- UltiPro and Salesforce
- Windows platform, Active Directory, Networking, TCP/IP and all related protocols, Internet Information Server (IIS)
- Services Client/Server applications and Computer applications such as EXCEL, Word, PowerPoint, and Visio
- UNIX Command, GGSN, SGSN, Citrix, WINFIOL, Remedy ticketing system, Lotus Notes
- Knowledge of Telecommunications Networking technologies, DSL, Ethernet, Point to Point, Frame, Relay, ATM, VPN, SSL, SSH, SS7, MPLS over DSL, Cisco routers, Hubs, 3com Switches, Fiber Channel
- Modems and network protocols to include: BGP, OSPF, T1/T3, OC12/OC3, DS0/DS1/DS3, IPv4/IPv6 - Network protocols: telnet, FTP, HTTP, HTTPS, DNS, SMTP, SNMP, NTP, SIP, RTP
- Comprehensive knowledge of technologies such as Ericsson UMTS Node B’s, RNC’s and MSNs
- Additional Platforms/ Environments include NEST, MPC Tracker, MATT, Canopi, WinFIOL, Citrix and Telnet
- Advanced knowledge of cloud-based technologies like Office 365 including Skype for Business, Outlook and One Drive for Business, Windows 10 OS
- Windows platforms (lifecycle management – imaging, deployment, maintenance, disaster recovery)
- LAN, WAN, Security, Wireless, Load Balancing, and VPN troubleshooting experience
- ConnectWise and Logic Monitor, PayCom and Kronos pay systems
- SCCM (Microsoft System Center Configuration Management) and GHOST for desktop and laptop imaging
- Splunk, Archer, Active Directory, Solar Winds, Lumen, Palo Alto, ThreatConnect, Salesforce, Remedy [SAIC]
Personal Information
- Military Service Branch: United States Marine Corp.
- Military Service Rank: Corporal
References
References Furnished Upon Request
Timeline
SOC Analyst
SAIC
04.2023 - Current
Product Support Specialist II
UKG
03.2021 - 04.2023
Network Operations Engineer
T-Mobile
03.2020 - 03.2021
Desktop Support Tech (Contractor)
Brooksource
12.2019 - 02.2020
Core Claims Project Manager
Jenkins Restorations
10.2017 - 03.2019
Lead Wireless Translation Engineer
AT&T
03.2010 - 03.2017
Executive Information Technology Analyst
Prudential Financial
06.1998 - 06.2008
B.S. - Computer Information Systems
Bloomfield College
MSIS - Management Information Systems
Kennesaw University