Daniel Harmon
Berkeley Springs
Summary
Experienced management professional with a proven track record of effectively leading teams and overseeing operations. Achieves goals by fostering collaboration and adapting to changing demands. Proficient in conflict resolution, process improvement, and creating a positive work environment. Agile and adaptable staff leader with a stellar work history, a motivational approach, and an upbeat nature. Excels at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Prioritizes diplomatic communication to maximize engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Direct Care Worker
WV Choice
01.2013 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Monitored and assisted residents through individual service plans.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
Operations Supervisor
A.C. Moore
08.2018 - 10.2019
- Manage cash office, schedule employees, hire and train new employees, manage front end, registers, planograms, and stock freight
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Companion Animal Department Manager
Petco
09.2017 - 08.2018
- Did daily paperwork and deposits
- Scheduled employees, stocked freight, animal care, planograms, ran register, and helped customers
- I also held couple different positions with Petco and had been employed by Petco for at 7 years
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Managed department budget, ensuring cost-effective spending while maintaining high-quality offerings.
Education
High school or equivalent -
Warren County High School
Front Royal, VA06.2003
Skills
- Process Optimization
- Excel Proficiency
- Inventory Management
- Employee Training
- Driving Experience
- Decision-making
- Team Management
- Money handling
- Client Relations
- Effective Time Management
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Team motivation
- Task delegation
- Retail Management
- Workforce Scheduling
- Operations management
- Recruiting and interviewing
- Sales growth
- Policy enforcement
- Sales reporting
- Conducting Employee Evaluations
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR
Additional Information
I have 10 plus years of retail experience.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Supervisory Skills: Directing Others, Familiar, 10/01/19, Motivating others through feedback to identify improvements or corrective actions.
- ENTRY LEVEL Warehouse/Delivery Associate, Expert, 10/01/19, Assesses the tendencies that are important for success in warehouse roles.
- Visual Merchandising, Proficient, 02/01/20, Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
- Veterinary Receptionist Skills, Familiar, 11/01/19, Managing practitioner schedules and maintaining accurate patient records.
Languages
English
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
01.2024 - Current
Operations Supervisor
A.C. Moore
08.2018 - 10.2019
Companion Animal Department Manager
Petco
09.2017 - 08.2018
Direct Care Worker
WV Choice
01.2013 - 12.2023
CPR
High school or equivalent -
Warren County High School
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