Daniel Harper
Monticello,AR
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Walmart
Monticello, AR
06.2014 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data, getting to know my customers and what they came into the store to purchase, and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Supervisor Over Housekeeping
Whitehall Nursing and Rehab
Whitehall, AR, AR
04.2010 - 07.2012
- Implemented safety protocols within the department while adhering to OSHA regulations.
- Collaborated with other departments such as engineering, laundry, front desk.
- Organized special events that require additional cleaning services or staffing.
- Assisted with hiring, training, scheduling, and evaluating employees.
- Ensured cleanliness standards were met by inspecting rooms and public areas regularly.
- Monitored the performance of housekeeping personnel to ensure quality service was provided to guests.
- Coordinated with maintenance staff on special projects such as deep-cleaning carpets or furniture.
- Developed daily work schedules for housekeeping staff based on occupancy levels.
- Administered disciplinary actions when necessary according to company policy.
Lord Construction
Jimmy Lord
Littlerock, AR
09.2007 - 03.2010
- Loaded and unloaded building materials, tools, and machinery.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
- Removed rubble and other debris at construction sites using wheelbarrows or other equipment.
- Unloaded trucks with supplies for construction projects.
Education
High School Diploma -
05.2004
Skills
- Department Oversight
- Business Development
- Operations Oversight
- Store Organization
- Records Management
- Customer Relations
- Stock Rotations
- Team Building and Leadership
- Problem-Solving
- Sales Techniques
- Inventory Control
- Operations
- Employee Scheduling
- Staff Supervision
- Shift Scheduling
Timeline
Assistant Store Manager - Walmart
06.2014 - 06.2023
Assistant Supervisor Over Housekeeping - Whitehall Nursing and Rehab
04.2010 - 07.2012
Lord Construction - Jimmy Lord
09.2007 - 03.2010
Whitehall High School - High School Diploma,