Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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DANIEL Harris

Bella Vista,AR

Summary

Results-driven Accounts Receivable Collections Specialist with extensive expertise in financial reporting and credit management. Proven track record in negotiating payment arrangements and significantly reducing delinquencies to enhance cash flow. Achievements include streamlining billing, dispute resolution and collections systems and strengthening financial risk mitigation through effective credit control procedures. Career goals include leveraging this experience to drive further innovations in accounts receivable management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Accounts Receivable Collections Specialist

Walmart
Bentonville, Arkansas
03.2022 - 02.2025
  • Provided excellent customer service while communicating with customers about their past due accounts.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Analyzed customer accounts to identify delinquent invoices and payment discrepancies.
  • Collected overdue payments from customers via telephone and email.

Accounts Reicevable Disputes/Collections Specialist

Genpact
Bentonville, Arkansas
11.2018 - 03.2022
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Collaborated closely with other departments throughout the entire collection process.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.

Accounts Receivable Billing/Disputes Specialist

Walmart
Bentonville, Arkansas
08.2007 - 11.2018
  • Educated customers on the dispute resolution process via telephone or email communication.
  • Researched payment history using various tools including online banking platforms.
  • Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
  • Responded promptly to emails, faxes and phone calls regarding disputes.

  • Conducted research utilizing internal systems and external sources to validate claims and resolve discrepancies.

Education

Associate of Arts - English

Hillsdale Free Will Baptist College
Moore, OK
05-1981

Skills

  • Service excellence
  • Debt collection
  • Dispute resolution
  • Billing Research and Calculation
  • Effective communication
  • Problem solving
  • Decision-making
  • Relationship building
  • Teamwork
  • Pleasant telephone demeanor
  • Training and teaching
  • Billing dispute resolution
  • Process improvements
  • Analytical thinking
  • Proficient in computer applications

Accomplishments

  • Recipient of Walmart's Global Shared Services North America's ROI award for "Respect For The Individual"

Certification

  • Walmart Training: Numerous Classes including: Communication and Listening, Powerful Presentation Skills, Situational SELF Leadership,Financial Peace University, Fierce Conversations, Micro-Messaging, Six Sigma
  • Graduate of Bryan Travel College, Topeka Ks 1989. Followed by 10 years as a travel professional in Topeka, KS and Coeur d'Alene, ID

Timeline

Accounts Receivable Collections Specialist

Walmart
03.2022 - 02.2025

Accounts Reicevable Disputes/Collections Specialist

Genpact
11.2018 - 03.2022

Accounts Receivable Billing/Disputes Specialist

Walmart
08.2007 - 11.2018

Associate of Arts - English

Hillsdale Free Will Baptist College

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DANIEL Harris