Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
StoreManager
Open To Work

Daniel Hartenstein

Ponchatoula,LA

Summary


Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Goodyear Tire & Rubber
02.2024 - 09.2025
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory levels.
  • Fostered a team-oriented environment through effective communication and conflict resolution strategies.
  • Oversaw compliance with safety regulations and company policies to mitigate risks.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Analyzed sales data to identify trends and inform strategic merchandising decisions.

Service Manager

Goodyear Tire & Rubber
05.2017 - 02.2024
  • Managed daily service operations, ensuring high-quality customer experiences.
  • Trained staff on service standards and operational procedures.
  • Resolved customer inquiries and complaints efficiently to enhance satisfaction.
  • Monitored service delivery metrics, identifying areas for improvement.
  • Conducted regular team meetings to reinforce goals and share best practices.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Service Manager

Radio Holland USA & AOA Instrument
01.2006 - 08.2013
  • Implemented process improvements to streamline service workflows.
  • Collaborated with cross-functional teams to address service-related challenges.
  • Met with customers to discuss service needs and offer available solutions.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Education

No Degree - Automotive Engineering

Delgado Community College
New Orleans, LA

Skills

  • Customer service
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Cash management
  • Shift scheduling
  • POS systems

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$64000/yr - $95000/yr

Timeline

Store Manager

Goodyear Tire & Rubber
02.2024 - 09.2025

Service Manager

Goodyear Tire & Rubber
05.2017 - 02.2024

Service Manager

Radio Holland USA & AOA Instrument
01.2006 - 08.2013

No Degree - Automotive Engineering

Delgado Community College

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Daniel Hartenstein