Summary
Overview
Work History
Education
Skills
Affiliations
Customer Service
Timeline
Generic

Daniel Harvey

Hospitality And Customer Service
Orlando,FL

Summary

Customer service professional with experience in providing reliable guest assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Valet Runner

SP+ CORPORATION
Orlando, FL
08.2023 - Current
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Monitored and documented guest traffic flow in valet lot.
  • Answered guest's questions about property amenities and services.
  • Issued and collected claim tickets and processed valet parking fees.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Arranged special transportation for guests and booked taxis and business-class vehicles.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Logged and documented parked vehicle details for accurate records.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Reported unlawful parking jobs.
  • Parked and retrieved cars according to customer needs.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Delivered above and beyond service to VIP guests at property.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Answered questions and provided information about Parking rates and Valet operations as necessary.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Communicated effectively with hotel staff regarding guest arrivals and departures, ensuring seamless transitions from check-in to check-out processes
  • Upheld strict confidentiality policies regarding sensitive guest information to maintain a trustworthy reputation
  • Utilized excellent communication skills to address any concerns or special requests from guests promptly
  • Enhanced customer satisfaction by providing efficient and professional valet services

Cast Member

Walt Disney World Parks And Resorts
Orlando, FL
06.2018 - 07.2023
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Delivered information and details of interest about facility to visitors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with guests, team members and supervisors.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Assisted guests in entering and exiting rides, providing balance support and general directions.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized guest service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Attended to needs of performers to ensure their safety while on stage.
  • Ensured guests followed safety protocol and regulations while meeting with characters
  • Escorted performers to and from their designated show locations.
  • Provided fun and quality interactions for guests, as well as assisted in enhancing their vacations when available to maximize their enjoyment while in parks
  • Helped maintain order during busy periods by directing foot traffic flow as needed around attractions or dining areas to maximize efficiency for park operations
  • Adhered strictly to company guidelines for appearance standards and conduct while representing the brand both on-stage and offstage
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment
  • Performed routine safety checks on attractions before opening them up to the public each day
  • Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts
  • Supported the implementation of new park initiatives by adapting to change and offering constructive feedback during planning stages
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests

Education

High School Diploma -

Landmark Academy
Kimball, MI
08.2013 - 05.2016

No Degree - Welding Fabrication And Engineering

Saint Claire County Community College
Port Huron, MI
08.2016 - 08.2017

Skills

    Transportation accomodations

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Affiliations

  • Volunteer Youth Leader and Safety team member for Illuminate Church

Customer Service

Having worked for the Walt Disney company for a number of years, I gained a multitude of skills and customer service abilities. From assisting guests with faulty reservations in their day, to ensuring a crying child was laughing before they left, I assisted in making customers feel happy and cared for. I pride myself on making sure any guest I have an interaction with is left with a positive mindset and a desire to return and utilize our services in the future. Carrying that knowledge with me into my current position as a Valet Runner, I can confidently say that not a day goes by where I don't put my skills to use in making sure a guest is taken care of and provided for. Whenever a guest approaches me with a problem they are experiencing, I take a moment to listen so I can understand and plan how to respond, then I proceed to assist them, offering multiple opportunities for their feedback to ensure they get the desired outcome. Ensuring guest safety and enjoyment is one of the most fulfilling parts of my day. Being as empathic as I am, the guests joy is my joy.

Timeline

Valet Runner

SP+ CORPORATION
08.2023 - Current

Cast Member

Walt Disney World Parks And Resorts
06.2018 - 07.2023

No Degree - Welding Fabrication And Engineering

Saint Claire County Community College
08.2016 - 08.2017

High School Diploma -

Landmark Academy
08.2013 - 05.2016

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Daniel HarveyHospitality And Customer Service