Daniel Hayden
Sarasota,FL
Summary
Customer-focused professional with extensive experience in hospitality, excelling in building and maintaining customer trust. Proven ability to resolve issues quickly and efficiently while multitasking in high-pressure environments. Adaptable to business needs, consistently completing assignments accurately and on time. Committed to health and safety compliance, punctuality, and team support through additional hours when required.
Overview
7
7
years of professional experience
Work History
Bartender Shift Manager
Katie's Pizza & Pasta
ST LOUIS, MO
11.2022 - 09.2025
- Business Management: Oversee daily operations, including sales, inventory, and staffing.
- Managed inventory levels and ordered supplies to maintain bar operations.
- Developed and implemented drink specials to enhance customer experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured compliance with health regulations and safety standards in the bar area.
- Coordinated with kitchen staff to facilitate timely service during busy shifts.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Supervised bar staff and ensured efficient workflow during peak hours.
SERVER - FLOOR LEAD
TONY'S
Clayton, MO
01.2022 - 01.2024
- Oversee and support front-of-house staff during service.
- Ensure smooth, and efficient guest experiences.
- Handle guest concerns and special requests professionally.
- Coordinate table assignments and service flow.
- Train and mentor new servers on fine dining standards.
- Communicate closely with kitchen and management teams.
- Maintain high standards of service, cleanliness, and presentation.
- Monitor timing and pacing of meal service.
- Assist with opening and closing duties as needed.
BARTENDER/GENERAL MANAGER
Takashima Record Bar
ST LOUIS, MO
10.2018 - 01.2022
- Manage daily operations of both bar and floor seating.
- Ensure high-quality customer service and guest experience.
- Curate vinyl selection and oversee music programming.
- Develop and maintain craft cocktail menu and bar inventory.
- Hire, train, and lead bar and floor staff.
- Plan and host live music, DJ nights, and themed events.
- Oversee marketing, social media, and community engagement.
- Maintain vendor relationships for music, spirits, and supplies.
- Monitor financial performance, budgets, and compliance.
- Uphold ambiance, cleanliness, and brand identity of the space.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
Education
High School - General studies
CLAYTON HIGH SCHOOL
Clayton, MO05-2010
Some College (No Degree) - General Studies
STLCC (Meramac)
St Louis, MOSkills
- Strong communication
- Problem solving
- Attention to detail
- Adaptability
- Inventory management
- Active listening
- Building and maintaining customer trust
- Quick problem-solving
- Issue resolution
- Efficient multitasking
- Skilled in de-escalating conflicts
- Focused on delivering excellent experiences
Timeline
Bartender Shift Manager
Katie's Pizza & Pasta
11.2022 - 09.2025
SERVER - FLOOR LEAD
TONY'S
01.2022 - 01.2024
BARTENDER/GENERAL MANAGER
Takashima Record Bar
10.2018 - 01.2022
High School - General studies
CLAYTON HIGH SCHOOL
Some College (No Degree) - General Studies
STLCC (Meramac)