Daniel Heath
Atlanta,GA
Summary
Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Motivated by the application of top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Agent - Ramp / Control Room BHS Operator / Pier AIC
Delta Airlines
02.2023 - Current
- Responsible for operation of the baggage handling system in the international concourse control room.
- Providing assistance to operations management with employee, flight, and baggage data organization.
- Ensuring successful operations on floor level while managing baggage handling, haul-outs and coworkers on the make-up unit.
- Exhibited high energy and professionalism when dealing with clients and staff.
Carpenter
ALTBLD
01.2021 - 02.2023
- Responsible for custom fabrication in Woodworking, as well as maintaining inventory.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Shift Supervisor
Starbucks Coffee Company
02.2022 - 02.2023
- Responded to and resolved customer questions and concerns.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Learning Ambassador
Amazon
04.2020 - 10.2021
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Developed and maintained positive, productive relationships with employees.
- Facilitated student engagement and collaboration to enhance classroom learning.
- Created, collected, and recorded data on student progress to determine next steps for student success.
Event Manager
Peachtree Tents and Events
06.2017 - 07.2019
- Liaised with clients to determine exact event requirements.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
Education
BFA - Film & Video, Production and Post-Production
Georgia State University
Atlanta, GA08.2013
Skills
- Empathetic and genuine
- Data Collection
- Client Relationship Building
- Brand representation
- Conflict Mediation
- Computer Proficiency
- Customer Retention Strategies
- Problem-solving abilities
- Teamwork and Collaboration
- Customer Education
Timeline
Customer Service Agent - Ramp / Control Room BHS Operator / Pier AIC
Delta Airlines
02.2023 - Current
Shift Supervisor
Starbucks Coffee Company
02.2022 - 02.2023
Carpenter
ALTBLD
01.2021 - 02.2023
Learning Ambassador
Amazon
04.2020 - 10.2021
Event Manager
Peachtree Tents and Events
06.2017 - 07.2019
BFA - Film & Video, Production and Post-Production
Georgia State University
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