Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Daniel Hedgecock

Russellville,Arkansas

Summary

Dynamic professional with extensive experience in operations management and customer service. Proven track record in employee training and inventory control, enhancing efficiency and reducing waste. Skilled in decision-making and equipment troubleshooting, consistently delivering high-quality service and fostering team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
08.2024 - Current
  • Supervised team during shifts to ensure efficient operations and high-quality service.
  • Trained new crew members on food safety standards and operational procedures.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Collaborated with kitchen staff to maintain consistency in food preparation and presentation.

Cold Header Operator

Grandeur Fasteners
02.2024 - Current
  • Operated header machines, ensuring optimal performance and consistent output quality.
  • Trained new operators on machine functions and safety protocols, fostering a skilled team environment.
  • Conducted routine maintenance checks on machinery, identifying issues to reduce downtime.
  • Collaborated with quality control teams to ensure compliance with industry regulations and specifications.
  • Assisted in inventory management by tracking material usage and minimizing waste during operations.

Shift Manager

Wendy's
07.2023 - 12.2023
  • Implemented daily operational checklists to enhance workflow efficiency and customer satisfaction.
  • Resolved customer complaints promptly to uphold company standards and enhance guest experience.
  • Monitored cash register operations to ensure accurate transactions and adherence to cash handling policies.
  • Conducted performance evaluations for team members, providing feedback for continuous improvement.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Parts Sales Associate

Point Spring and Driveshaft Co.
04.2023 - 12.2023
  • Provided exceptional customer service by addressing inquiries and facilitating product sales.
  • Managed inventory levels, ensuring accurate stock availability for customer demands.
  • Assisted in training new staff on product knowledge and sales techniques.
  • Collaborated with team members to streamline order processing and fulfillment.

Parts and Service Associate

Motor Truck Equipment
07.2022 - 04.2023
  • Assisted customers with inquiries and product selection to enhance service experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Maintained inventory levels and organized stockroom for optimal product availability.
  • Collaborated with team members to streamline operational workflows and improve efficiency.

Parts Manager

Massey's Diesel and RV Repair
04.2015 - 06.2022
  • Oversaw inventory management, ensuring accurate stock levels and timely replenishment of parts.
  • Implemented process improvements that enhanced order fulfillment efficiency and reduced lead times.
  • Trained and mentored team members on best practices for parts handling and inventory control.
  • Coordinated with suppliers to negotiate pricing and availability of critical components.

Skills

  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Inventory control
  • Operations management
  • Equipment troubleshooting

Certification

ServSafe Certification

Timeline

Shift Manager

McDonald's
08.2024 - Current

Cold Header Operator

Grandeur Fasteners
02.2024 - Current

Shift Manager

Wendy's
07.2023 - 12.2023

Parts Sales Associate

Point Spring and Driveshaft Co.
04.2023 - 12.2023

Parts and Service Associate

Motor Truck Equipment
07.2022 - 04.2023

Parts Manager

Massey's Diesel and RV Repair
04.2015 - 06.2022

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Daniel Hedgecock