Dan Heinz

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

Current Responsibilities:

• Sell company products and services to customers who call into the branch by gathering information about their needs, assisting with technical information about company products, soliciting orders and suggesting additional products in a fast paced multi-tasking environment.
• Clarify customer’s understanding of products and services by explaining product and service features; answering questions; offering relevant information.
• Maintain quality service by adhering to Harrington policies, procedures, and standards.

• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Manages the inside sales and warehouse functions to ensure customer needs are met by reviewing employee tasks on a regular basis, shifting work assignments as needed to meet changing workloads, coaching, and training employees and monitoring activities to ensure work is completed.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommending hiring, and training and developing employees; planning, assigning, and directing work.
• Ensure support is provided to Outside Sales Representative that is proactively drive the IS team about selling opportunities for the branch area and/or regional sales leads.
• Support the enforcement of process discipline on sales pipeline management tools including actively encouraging the best practice use of CRM and sales tools to ensure accuracy of pipeline information, sales call information and sales statistics for the National Sales Force.
• Actively partner with and provide support for the RSM to ensure the Inside Sales staff is providing an excellent sales level.
• Coordinate the daily activity for all warehouse people on behalf of the purchasing and supply chain management teams.
• Coordinate activities with corporate administrative personnel by ensuring required paperwork is completed and returned and providing a communication link between corporate personnel and branch personnel.
• Administer credit and collection activities for the branch by monitoring and ensuring credit issues are resolved timely, analyzing problems to identify and correct consistent problems areas.
• Prepare purchase orders for non-stock items needed to complete a customer order in conjunction with the purchasing and supply chain department. Coordinate with corporate purchasing personnel to source and order items that are not available from approved vendors.
• Ensures that all safety protocols are performed at each location.
• Ability to train employees in all functions of Warehouse and Inside Sales.
• Sell company products and services to customers who call in to the branch by talking with customers, gathering information about their needs, assisting customers with technical information about company products, soliciting orders from the customer, suggesting additional products, and entering the order in the computer system.

• Enhanced customer satisfaction by promptly addressing and resolving service issues.
• Streamlined field operations for improved efficiency and reduced response times.
• Increased team productivity with effective scheduling and resource allocation.
• Developed comprehensive training programs, ensuring optimal employee performance.
• chedule all field service technicians & jobs
• Oversee shop personnel & work load for the day
• Field all service calls direct from customers & schedule as needed
• Use QuickBooks to create estimates & quotes for jobs that havebeen inspected for repair.
• Order all parts & materials for approved jobs with vendors.
• Track approved Po’s from customers for timely repairs
• Inspect all timesheets for shop personnel
• Insure job numbers match accordingly to jobs that are in process or completed

• Implement improvements to shop/ warehouse workflow
• Ensure all personnel is compliant with the Health & Safety Policies
• Correct issues with mechanical & electrical systems as well as enhance performance and reduce recurrence of maintenance issues on all Grindex pumps
• Perform troubleshooting procedures to assess causes of issues & deliver properly functioning pump
• Follow work orders, technical drawings & procedures in delivering scheduled maintenance & service with minimal downtime
• Support technicians in equipment maintenance & repair
• Run monthly safety meetings to ensure machine operation safety
• Accurately complete service reports & warranty forms
• Maintain positive relationships with all customers & co-workers
• Ensure timely response in picking & packing of reorders
• Accurately forecast inventory needs to increase turnaround time on repairs
• Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
• Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
• Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
• Developed effective lockout/tagout procedures to minimize risks associated with equipment maintenance activities.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
• Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
• Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

• Increased equipment uptime by performing timely and accurate maintenance on machinery.
• Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
• Streamlined workflow with efficient scheduling of service appointments and prioritization of tasks.
• Enhanced team productivity, conducting thorough training sessions for new technicians.
• Troubleshot complex technical issues to identify root causes and implement effective solutions.
• Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
• Spearheaded preventative maintenance initiatives, extending the lifespan of critical systems and reducing repair costs for customers.
• Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
• Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
• Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.