Daniel Heller
REYNOLDSBURG
Summary
Expert customer engagement abilities. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds.
Overview
46
46
years of professional experience
Work History
Seasonal Warehouse Technician
Franklin County Board of Elections
Columbus
03.2023 - Current
- Provide technical support for voting machines at all precincts, ensuring operational readiness on Election days.
- Coordinate with contacts at each voting location to ensure smooth delivery and setup.
- Pack and load trucks with voting machines and supplies for timely delivery to all locations.
- Program voting machines for each precinct within Franklin County
Customer Service Specialist
Ohio Bell-AT&T
Columbus
11.1989 - 01.2019
- Installed, maintained and repaired telephone network for business and residential customers.
- Maintained a high level of professionalism while interacting with customers via phone or in person.
- Identified and resolved customer service issues efficiently.
Customer Service Representative
Ohio Bell-AT&T
Columbus
03.1984 - 11.1989
- Resolved complaints and ensured customer satisfaction through effective communication.
- Assisted customers with inquiries regarding services and billing issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Educated customers on new products and promotions to enhance service. experience.
- Resolved complaints and ensured customer satisfaction through effective communication.
Telephone Operator
Ohio Bell Telephone
Columbus
09.1980 - 03.1984
- Handled Incoming telephone Dial "O" calls with efficiency for emergencies and long distance assistance.
- Met and exceeded company standards for productivity and customer service.
- Numerous customer acknowledgements for excellent service.
Education
Electronics Tech
DeVry Institute of Technology
Columbus,Ohio06-2001
Skills
- Technical support
- Equipment maintenance
- Inventory management
- Machine programming
- Supply chain logistics
- Customer relationship management
Timeline
Seasonal Warehouse Technician
Franklin County Board of Elections
03.2023 - Current
Customer Service Specialist
Ohio Bell-AT&T
11.1989 - 01.2019
Customer Service Representative
Ohio Bell-AT&T
03.1984 - 11.1989
Telephone Operator
Ohio Bell Telephone
09.1980 - 03.1984
Electronics Tech
DeVry Institute of Technology