Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Hensley

Carson City

Summary

Experienced in effectively managing large cash volumes and financial transactions within a fast-paced casino environment. Utilizes strong problem-solving skills to ensure accuracy and security in all operations. Knowledgeable and dedicated customer service professional with extensive experience in the convenience store industry. Solid team player with an outgoing and positive demeanor, known for establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Integral part of a sales team that consistently exceeded previous year's sales goals by an average of 20%.

Overview

6
6
years of professional experience

Work History

Casino Cage Supervisor

Casino Fandango
11.2023 - 02.2025
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.

Fulfillment lead

Lowes Home Improvment
05.2023 - 11.2023
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Supervised work of contracted employees to keep on task for timely completion
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
  • Work with customers to get the best products and services based on needs

Operations Manager

Maverik
01.2022 - 04.2023
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss
  • Tracked trends and suggested enhancements to both challenge and refine company’s product offerings
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Reviewed shift reports to understand current numbers and trends
  • Partnered with vendors and suppliers to effectively manage and budget

Lead Adventure Guide

Maverik
09.2018 - 01.2022
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Diploma -

Douglas High School
Minden, NV
05.2014

Skills

  • Customer Service Excellence

  • Collaborative Teamwork

  • Team Leadership Experience

  • Adaptable Mindset

  • Conflict Resolution Skills

  • Multitasking proficiency

  • Operational Management

  • Cash Management Proficiency

Timeline

Casino Cage Supervisor

Casino Fandango
11.2023 - 02.2025

Fulfillment lead

Lowes Home Improvment
05.2023 - 11.2023

Operations Manager

Maverik
01.2022 - 04.2023

Lead Adventure Guide

Maverik
09.2018 - 01.2022

Diploma -

Douglas High School

Similar Profiles

CREATE PROFILE
Daniel Hensley