Daniel Herbert
Kenosha,WI
Summary
Dedicated and knowledgeable customer service professional and Team Leader with a proven track record of success. A team player with an outgoing and positive demeanor, excelling at establishing rapport with clients and subordinates alike. Motivated by maintaining high levels of customer satisfaction and making valuable contributions to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Terminal Manager
Kenan Advantage Group Inc.
05.2024 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Managed 32 on site employees and 4 satellite employees
Logistics Manager
Kenan Advantage Group Inc.
08.2023 - 05.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Negotiated Line Haul rates with customers and brokers
- Worked closely with 50+ terminals and over 550 drivers to ship freight across the country.
Driver Manager
Kenan Advantage Group Inc.
07.2022 - 08.2023
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Coordinated with drivers to organize timely pickup and delivery.
- Utilize TMS software for dispatching
Transportation Manager
Westmore Carriers
07.2021 - 07.2022
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Monitored Driver safety scorecards through the ELD service
- Kept track of all Driver's logs via GeoTab
- Maintained and oversaw all warehouse operations
- Coordinated with Customer Service with any issues
- Established healthy relationships with Customers and Dealers to ensure communication and quality service
- Reported to Ryder Services for any issues related to rental trucks
- Ran several routes as a backup driver
Driver and Operator
Marick's Waste Disposal, Inc.
04.2017 - 07.2021
- Generated consistent referrals and repeat business by providing friendly and fast service
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Organized ongoing maintenance schedules to boost system performance
- Maintained service for over 900 accounts
Skills
- Customer Service
- Problem Resolution
- Budgeting /Financial Planning
- Analysis & Evaluation
- Team Leadership & Development
- Client Relationships
- Knowledgeable In Microsoft Office
- Transportation Regulations
- Safety Management
- Continuous Improvement
- Fleet Management
Certification
Wisconsin Bartender's License
Timeline
Terminal Manager
Kenan Advantage Group Inc.
05.2024 - Current
Logistics Manager
Kenan Advantage Group Inc.
08.2023 - 05.2024
Driver Manager
Kenan Advantage Group Inc.
07.2022 - 08.2023
Transportation Manager
Westmore Carriers
07.2021 - 07.2022
Driver and Operator
Marick's Waste Disposal, Inc.
04.2017 - 07.2021
Wisconsin Bartender's License
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