Daniel Heredia
San Luis,AZ
Summary
Driven and highly-adaptable job seeker with over 5 years' experience in customer service positions that also include cash handling and operating a cash register, as well as 3 years of retail pharmacy technician experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organized and dependable, hardworking and passionate, with an ability to excel at building client/patient relationships that will leave a good impression of the employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
St. Francis Pharmacy
05.2023 - 11.2023
- Answer incoming phone calls and address questions from patients and healthcare providers.
- Update patient profiles with appropriate diagnosis codes provided from prescribers' prescriptions and allergies.
Unarmed Security Guard
Deployed Services, LLC
11.2022 - 04.2023
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Pharmacy Technician Trainee
Walmart
05.2020 - 11.2022
- Communicate with patients in order to collect information about prescriptions and medical conditions or arrange consultations with the pharmacist.
- Answer incoming phone calls from patients and other clinics and address questions and/or concerns.
- Manage inventory, check for expired drugs monthly, and ensure the ordering of out-of-stock drugs.
Retention Customer Service Representative
Advanced Call Center Technologies
10.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Chemical Engineering
Arizona Western College
Yuma, AZ12.2024
High School Diploma -
San Luis High School
San Luis, AZ05.2017
Skills
- Bilingual (English/Spanish)
- Payroll Function Familiarity (ADP)
- Knowledgeable in HIPAA Regulations
- Empathetic Towards Customers and Patients
- Drug Storage Procedures
- Wholesale Ordering
- Basic Health Insurance Plan Knowledge
- Reliable in High-Volume Work Environments
- Proficiency in common Microsoft Office software programs (Excel, Word, PowerPoint, Teams, etc)
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
St. Francis Pharmacy
05.2023 - 11.2023
Unarmed Security Guard
Deployed Services, LLC
11.2022 - 04.2023
Pharmacy Technician Trainee
Walmart
05.2020 - 11.2022
Retention Customer Service Representative
Advanced Call Center Technologies
10.2018 - 01.2020
Associate of Science - Chemical Engineering
Arizona Western College
High School Diploma -
San Luis High School