Heredia
Cambridge,MA
Summary
Compassionate Health Care Assistant with background in providing quality patient care, including assistance with daily living activities and medical support tasks. Highlight strengths in patient communication, health education, and maintaining a safe environment for patients. Demonstrated impact in previous roles through effective teamwork, uplifting patient morale, and streamlining office procedures for efficiency.
Overview
16
16
years of professional experience
Work History
Health Care Assistant
Tempus Unlimited
Stoughton, Massachusetts
12.2020 - Current
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Interacted positively with family members of patients while delivering compassionate care.
Clothing Store Manager
Uncle Pete's
Boston, Massachusetts
04.2009 - 08.2019
- Developed and implemented store policies and procedures to ensure efficient operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited, trained, and managed staff; scheduled shifts and tracked employee attendance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established relationships with vendors to ensure quality products at competitive prices.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Organized weekly sales reports to track inventory levels and maximize profitability.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained customer service standards by monitoring employee performance and resolving customer complaints.
- Analyzed sales figures and prepared reports for upper management on a monthly basis.
Education
Some College (No Degree) - Business Administration and Management
Middlesex Community College
Bedford MaSkills
- Vital signs monitoring
- Transport patients
- Patient evaluations
- Conducting intakes
- Patient hygiene management
- Nutrition management
- Patient care technician
- Home care aide
- Supply restocking
- Patient care technician/assistant (CPCT/A)
- Direct patient care
- Willingness to learn
- Patient safety management
- Relationship building
- Resident care associate
- Family communication
- Patient observation
- Pain management
- Quick problem solver
- Goal setting
- Empathy and understanding
- Calm and level-headed under duress
- Meal preparation
- Multitasking
- Preparing meals
- Administering medications
- Colostomy care
- Patient care quality
- Patient management
- Team collaboration
- Decision-making
- Documenting behaviors
- Responding to emergencies
- Monitor vitals
- Feeding assistance
- General housekeeping
- Bed preparation
Timeline
Health Care Assistant
Tempus Unlimited
12.2020 - Current
Clothing Store Manager
Uncle Pete's
04.2009 - 08.2019
Some College (No Degree) - Business Administration and Management
Middlesex Community College