Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Herman

Wendell,NC

Summary

A results-driven leader with deep experience in the petroleum industry, known for building high-performing teams and developing future leaders. Adept at navigating complex challenges, improving retention, streamlining operations, and driving profitability. Brings a hands-on leadership style, strong cross-functional collaboration skills, and a track record of building impactful training and development programs.

Overview

7
7
years of professional experience

Work History

Manager, Service Leadership Development

JF Petroleum Group
04.2024 - Current
  • Designed and led in-person training programs for Service Managers, Project Managers, and Operations Specialists
  • Created formal leadership playbooks and standardized P&L documentation for project oversight
  • Coached new and underperforming managers through organizational change, performance issues, and team challenges
  • Oversaw departmental P&Ls across branches with revenue from $5M to $96M
  • Facilitated bi-weekly leadership forums to align strategy, communication, and cross-department collaboration
  • Advised senior leadership on operational strategy and management development
  • Oversaw Tech Advisory Council bridging the gap between executive and field staff
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Interim Service Manager

JF Petroleum Group
05.2023 - 04.2024
  • Led recovery of a distressed market during a key leadership transition
  • Rebuilt team morale, rehired critical roles, and restored strategic customer relationships
  • Maintained service levels and profitability during organizational instability
  • Responsible for maintaining 2.4 million in annual revenue
  • Increased vendor relationships with prominent subcontractors in NJ/PA/NY

Service Operations Manager

JF Petroleum Group
09.2018 - 05.2023
  • Managed daily operations and scaled team from 19 to over 40 technicians during peak growth
  • Developed and implemented centralized dispatch systems and staff training programs
  • Boosted SLA performance by 20–25% through operational improvements
  • Ensured technician utilization remained under 80% billable for sustainable workload balance
  • Oversaw fleet operations including maintenance, readiness, and logistics
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Education

Bachelor of Science - Forestry

West Virginia University
Morgantown, WV

Frostburg State University
Frostburg, MD
01.2010

Skills

  • Core Competencies
  • Leadership Development & Coaching
  • Operations Management & Dispatch Strategy
  • P&L Ownership & Financial Analysis
  • Crisis Management & Conflict Resolution
  • Training Program Design
  • Cross-Functional Team Building
  • Software & Platforms
  • Salesforce
  • Vena
  • Geo Tab / GPS Systems
  • Coaching and mentoring
  • Financial management
  • Relationship building
  • BC14/24
  • Microsoft Office Suite

Timeline

Manager, Service Leadership Development

JF Petroleum Group
04.2024 - Current

Interim Service Manager

JF Petroleum Group
05.2023 - 04.2024

Service Operations Manager

JF Petroleum Group
09.2018 - 05.2023

Bachelor of Science - Forestry

West Virginia University

Frostburg State University

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