Daniel Hernandez

• Administrating/Managing Mobile iOS department
• Managing MDM AirWatch
• Working Alongside Engineers to accomplish daily Task/Tickets
• Deploying 200+ iPhone/iOS devices for Secondary Hospital Campus
• Providing Mobile Device Support to Corporate Offices and Main Hospital Campus
• Troubleshooting and Providing Support for Voalte Mobile App
• Supporting/Troubleshooting Cisco IP Deskphones

• Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer systems, equipment and software in the organization.
• Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices.
• Documenting all pertinent end-user information, including name, contact details, and nature of problem or issue.
• Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions.
• Assisting in preparing, maintaining, and following procedures for monitoring PC/Mac performance and statistics.
• Administrate Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
• Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis.
• Managing IT Teams to push out big projects.
• Setup / configure DHCP servers, DNS, and VLANs

• Monitor all production networks, servers, and applications.
  Install, configure, test, maintain, monitor, and troubleshoot end-user hardware.
• Assist in developing long-term strategies and planning for future hardware, primarily executing the migration from MAC OS Server to Isilon.
• Assisting with information security and instituting content security standards set by MPAA.

• Provided on-site field support to employees including installation, servicing and repairing PC or MAC systems and equipment.
• Troubleshoot desktop operating system, application errors and PC hardware issues.
• Verified and approved operational quality of system equipment.
  Microsoft Office 365 support including email and applications.
• Responsible for migrating from IMAP to G Suite then to Office 365
• Assisting in Jamf Deployment and managing 400+ systems

Internship

• Providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets.
• Assisted in documenting, tracking, and monitoring problems to ensure a timely resolution.
• Provided services to employees with technical problems and IT issues, including desktop, laptops or network services.
• Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup.
• Performed data backups and disaster recovery operations, updated and rebooted systems as required.