Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Hernandez

Los Angeles,CA

Summary

Technologically-savvy and proficient in Mac, Windows, . Talented planner and complex problem-solver with a well-coordinated and proactive approach. Prepared to offer many years of progressive industry experience to a progressive organization. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Overview

7
7
years of professional experience

Work History

Field Tech Analyst

NTT Data at Cedars Sinai
Beverly Hills, CA
02.2020 - 11.2020
  • Administrating/Managing Mobile iOS department
  • Managing MDM AirWatch
  • Working Alongside Engineers to accomplish daily Task/Tickets
  • Deploying 200+ iPhone/iOS devices for Secondary Hospital Campus
  • Providing Mobile Device Support to Corporate Offices and Main Hospital Campus
  • Troubleshooting and Providing Support for Voalte Mobile App
  • Supporting/Troubleshooting Cisco IP Deskphones

Creative Technical Engineer / Managing Partner

MB Creative Agency
Los Angeles, CA
09.2015 - 11.2020
  • Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer systems, equipment and software in the organization.
  • Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices.
  • Documenting all pertinent end-user information, including name, contact details, and nature of problem or issue.
  • Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions.
  • Assisting in preparing, maintaining, and following procedures for monitoring PC/Mac performance and statistics.
  • Administrate Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis.
  • Managing IT Teams to push out big projects.
  • Setup / configure DHCP servers, DNS, and VLANs

Creative Technical Engineer

Avatarlabs
Encino, CA
09.2015 - 11.2020
  • Monitor all production networks, servers, and applications.
    Install, configure, test, maintain, monitor, and troubleshoot end-user hardware.
  • Assist in developing long-term strategies and planning for future hardware, primarily executing the migration from MAC OS Server to Isilon.
  • Assisting with information security and instituting content security standards set by MPAA.

Creative Technical Engineer

Beautycounter
Santa Monica, CA
09.2015 - 06.2018
  • Provided on-site field support to employees including installation, servicing and repairing PC or MAC systems and equipment.
  • Troubleshoot desktop operating system, application errors and PC hardware issues.
  • Verified and approved operational quality of system equipment.
    Microsoft Office 365 support including email and applications.
  • Responsible for migrating from IMAP to G Suite then to Office 365
  • Assisting in Jamf Deployment and managing 400+ systems

Internship Trainee

MB Creative Agency
Los Angeles, CA
08.2013 - 05.2015

Internship

  • Providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets.
  • Assisted in documenting, tracking, and monitoring problems to ensure a timely resolution.
  • Provided services to employees with technical problems and IT issues, including desktop, laptops or network services.
  • Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup.
  • Performed data backups and disaster recovery operations, updated and rebooted systems as required.

Education

High School Diploma -

Miguel Contreras Learning Complex
Los Angeles
06.2015

Some College (No Degree) - Computer Science/Information Technology (CSIT)

Los Angeles City College
Los Angeles, CA

Skills

  • Software management
  • Network administration
  • Computer/Equipment maintenance and Repairs
  • Project management
  • IOS Devices/Tablets/Phones
  • Mac OS/Windows
  • Dell EMC Products
  • Cisco Meraki
  • Fortinet
  • AeroHive Networks
  • Synology Servers
  • Windows Server 2019
  • Google Suite
  • O365 and Azure
  • Jamf Pro/Addigy/Intune
  • Ticket Systems (Zendesk/Fresh Desk/AutoTask)

Timeline

Field Tech Analyst

NTT Data at Cedars Sinai
02.2020 - 11.2020

Creative Technical Engineer / Managing Partner

MB Creative Agency
09.2015 - 11.2020

Creative Technical Engineer

Avatarlabs
09.2015 - 11.2020

Creative Technical Engineer

Beautycounter
09.2015 - 06.2018

Internship Trainee

MB Creative Agency
08.2013 - 05.2015

High School Diploma -

Miguel Contreras Learning Complex

Some College (No Degree) - Computer Science/Information Technology (CSIT)

Los Angeles City College
Daniel Hernandez