Daniel Hernandez
Chicago,IL
Summary
Proven leader in logistics and fleet management, excellent at enhancing customer satisfaction and streamlining operations for companies like Geodis USA. Leveraged strong leadership and critical thinking to reduce safety incidents and improve delivery efficiency. Skilled in forklift operation and maintaining positive team dynamics, consistently achieving superior results in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Driver Manager
AFE
07.2018 - 02.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
Warehouse Lead
Geodis USA
08.2016 - 07.2018
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Education
N/A - Accounting
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Driver Scheduling
- Delivery Scheduling
- Route Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Loading and unloading
- Excellent Communication
- Critical Thinking
- Distribution and Warehousing
- Forklift Operation
- Warehouse Logistics
- Freight Handling
Timeline
Driver Manager
AFE
07.2018 - 02.2024
Warehouse Lead
Geodis USA
08.2016 - 07.2018
N/A - Accounting
City Colleges of Chicago - Wilbur Wright College
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