Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Hernandez

Summary

Proven in enhancing operational efficiency and customer satisfaction, I leveraged logistics coordination and problem-solving skills at Vulcan Materials, driving service quality improvements. My adeptness in conflict resolution and proactive communication fostered robust client and team relationships, contributing significantly to achieving and surpassing delivery targets.

Well-rounded Dispatcher offering 7 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.

Overview

15
15
years of professional experience

Work History

Transportation Dispatcher

Vulcan Materials
11.2020 - Current
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
  • Developed contingency plans for unexpected events, ensuring business continuity under various scenarios.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Dispatcher

Southern Crushed Concrete
06.2016 - 11.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.

Scale House Operator

Southern Crushed Concrete
02.2012 - 06.2016
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Dispatched orders to drivers for efficiency.
  • Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
  • Followed up with customers to handle delays or other issues.

Salesperson

Conns
01.2010 - 02.2012
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High School Diploma -

Worthing High School
Houston, TX
05-2010

Skills

  • Conflict resolution techniques
  • Weather conditions awareness
  • Employee management
  • Public relations management
  • Logistics coordination proficiency
  • Documentation and paperwork
  • Trucking dispatching
  • Customer relations
  • Oral and written communications
  • Critical Decision-making
  • Transportation management
  • Maintaining call metrics
  • Quality control
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Creative thinking
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Transportation Dispatcher

Vulcan Materials
11.2020 - Current

Dispatcher

Southern Crushed Concrete
06.2016 - 11.2020

Scale House Operator

Southern Crushed Concrete
02.2012 - 06.2016

Salesperson

Conns
01.2010 - 02.2012

High School Diploma -

Worthing High School

Similar Profiles

CREATE PROFILE
Daniel Hernandez