Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Daniel Hernandez

Customer Service Professional
Brentwood

Summary

Detail-oriented and reliable individual seeking a Security Guard position to ensure the safety and security of people and property. Skilled in maintaining situational awareness, resolving conflicts, and following protocols with a strong commitment to professionalism and integrity. Physically fit and eager to contribute to a safe and secure environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Deli Clerk

Stop & Shop
06.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Customer Service Associate

Walgreens
03.2023 - 01.2024
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Merchandise Associate

Gap Outlet
09.2022 - 01.2023
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Used pallet jacks to move and position merchandise.
  • Updated pricing and signage to complete product displays and educate customers.

Education

Bachelor of Science - Public Relations & Advertising

City College of New York
New York, NY
05.2001 -

No Degree - Security Guard Training

Alliance Group Affliates Inc
Babylon, NY
05.2001 -

Skills

Keen observer

Physical stamina

Physical fitness

Workplace safety

Punctuality

Verbal and written communication

Relationship building and management

Work ethic

Complex Problem-solving

Conflict resolution

Certification

Security Guard Training

Interests

Physical Activity

Reading

Educating my self

Learning

Timeline

Security Guard Training

12-2024

Deli Clerk

Stop & Shop
06.2024 - Current

Customer Service Associate

Walgreens
03.2023 - 01.2024

Merchandise Associate

Gap Outlet
09.2022 - 01.2023

Bachelor of Science - Public Relations & Advertising

City College of New York
05.2001 -

No Degree - Security Guard Training

Alliance Group Affliates Inc
05.2001 -

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Daniel HernandezCustomer Service Professional