DANIEL HERNANDEZ
Cicero,IL
Summary
I am a dedicated and hard working representative to any company I am a part of. I have 20 years of being a highly proactive manager and team leadership in retail, restaurant and hospitality industries. Skilled in staff training and development with a background that includes sales, back and front of the house operations, general operations, special event planning, recruitment, vendor negotiations, and making staff schedules.
Diligent worker with solid background in warehouse operations and forklift handling. Proven track record of efficiently managing inventory and ensuring safe material handling. Proficient in maintaining organized storage areas and adhering to safety protocols.
Overview
26
26
years of professional experience
Work History
Warehouse Forklift Operator
Lawson Products
McCook,il
10.2024 - Current
- Operated forklifts to efficiently transport materials throughout warehouse facility.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Conducted regular safety inspections of forklift equipment, maintaining compliance with safety regulations.
- Trained new employees on proper forklift operation and warehouse safety protocols.
- Collaborated with team members to achieve timely order fulfillment and accurate inventory reporting.
- Operated cherry picker to efficiently select and retrieve parts for orders, ensuring timely delivery
- Consistently achieved fast order picking rates with focus on accuracy.
- Consistently am at the top of production daily, weekly and monthly stats.
ASSISTANT MANAGER
WALGREENS
03.2020 - 02.2023
- Trained new employees and activated their employee cards in system
- Customer service to resolve arguments or misunderstanding to give a better customer experience.
- Closing out registers daily proper end of day count was correct.
- Paid out bank drops for change orders
- Took in inventory and scan out of store to have adequate inventory
- Took orders from vendors to suggest better supply
- Prevented theft without direct interaction and worked closely with law enforcement to arrest repeat offenders
- Wrote schedules for up to three weeks and had team members who were available for call offs on hand.
- Took over day to day operations in absence of Store Manager
CHAUFFER
UBER AND LYFT
03.2017 - 01.2020
- Safely transported passengers to destinations across the town
- Stayed level headed during encounters with aggressive and inebriated passengers.
- Earned multiple 5 star ratings providing exception customer satisfaction.
- Maintained a clean vehicle and professional personal experience.
- Optimized positioning and schedule to increase revenue
MANAGER
THE BOSS BAR
02.2011 - 10.2016
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated the pertinent information to staff, such as large reservation or last minute menu changes.
- Interacted positively with customers while promoting bar and services. Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company moral and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of the house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted timely performance evaluations for all front of the house staff
- Effectively managed payroll and time keeping including completion of paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up selling to meet revenue targets.
- Supervised a team of 5 security personnel during a given shift.
- Drafted security procedures and training materials for the human resource department.
- Advised security team and conducted investigations of significant and loss or misappropriations of assets.
- Analyzed and investigated all incidents alongside functional management and security supervisors.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Set up bar for operations, obtained cash bank and stocked the service bar.
- Set up storeroom and work areas to allow easy access to stock items.
- Calmly and effectively resolved incidents with intoxicated guest.
FIREFIGHTER AND EMT
CSFD AND ADVANCED AMBULANCE
08.2002 - 07.2007
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams by collecting information from others at the scene.
- Monitored patients for changes to review and revise plans accordingly.
- Inspected the vehicle, medical supplies and equipment during down time
- Promoted team effort when working with dispatch center, external public safety agencies and healthcare providers.
- Demonstrated high standards of performance including teamwork, communication and compassion.
- Strictly protected the confidentiality of all information related patient care activities.
MANAGER
BP AND AMOCO
06.2000 - 08.2003
- Cross trained and backed up other customers service managers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained new cashiers on procedures, customer service and sales techniques.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Routinely answered customer questions regarding merchandise and pricing.
- Ensured superior customers experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customers inquiries and complaints in a timely and empathetic manner.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
FIREFIGHTER 1 AND EMT-B -
CENTRAL STICKNEY FIRE ACADEMY
06-2002
GED - undefined
DALEY COLLEGE
03-1999
Skills
- Sound decision maker
- Calm under pressure
- Fast thinking
- Skilled trainer
- Effective problem solver
- Adherence to high customer service standards
- Inventory Control
- Natural leader
- Strong worth ethic
- Conflict resolution techniques
- Safe emergency vehicle drive
- Defensive driving training
- Fire response training
- Excellent time management
- Current Ill Driver license
- Customer focused
- Staff scheduling
- Food service background
- Point of sales (POS) system operation
- Result oriented
- Forklift operation
- Warehouse organization
- Problem-solving
Timeline
Warehouse Forklift Operator
Lawson Products
10.2024 - Current
ASSISTANT MANAGER
WALGREENS
03.2020 - 02.2023
CHAUFFER
UBER AND LYFT
03.2017 - 01.2020
MANAGER
THE BOSS BAR
02.2011 - 10.2016
FIREFIGHTER AND EMT
CSFD AND ADVANCED AMBULANCE
08.2002 - 07.2007
MANAGER
BP AND AMOCO
06.2000 - 08.2003
GED - undefined
DALEY COLLEGE
FIREFIGHTER 1 AND EMT-B -
CENTRAL STICKNEY FIRE ACADEMY