Daniel Hernds
Summary
Dynamic leader and bilingual communicator with a proven track record at Edison Stem Academy Think Together, enhancing academic success and program effectiveness. Excelled in fast-paced environments, consistently exceeding sales and customer satisfaction targets. Skilled in customer service and critical thinking, demonstrating exceptional attention to detail and a commitment to quality control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
School Tutor/Program Leader
Edison Stem Academy Think Together
Ontario, CA
10.2022 - Current
- Provide individualized support and guidance to students, including tutoring, homework assistance, and mentoring, to help them achieve academic success
- Collaborate with school staff, parents, and community partners to assess student needs, set goals, and monitor progress, ensuring alignment with Think Together's program goals and objectives
- Supervise and mentor program staff and volunteers, providing guidance, training, and feedback to support their professional development and enhance program effectiveness.
Customer Service/Sales Associate
Best Buy
Montclair, CA
09.2019 - 02.2022
- Engage with customers in a fast-paced retail environment, providing exceptional service and product expertise to meet their needs and exceed expectations
- Assist customers with product selection, demonstrating features and benefits, and offering personalized recommendations based on their preferences and budget
- Handle customer inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly and to the satisfaction of the customer
- Collaborate with team members and department managers to maintain a clean, organized, and well-stocked sales floor, ensuring a pleasant shopping environment for customers
- Participate in ongoing training and development programs to stay updated on new products, technologies, and customer service best practices
- Consistently meet and exceed sales targets, earning recognition for outstanding performance and customer satisfaction.
Floor Associate/Customer Service
Kohls
Glendora, CA
09.2017 - 07.2019
- Assist customers with product inquiries, returns, exchanges, and any other concerns or issues they may have, ensuring their satisfaction with every interaction
- Process transactions accurately and efficiently using Kohl's point-of-sale (POS) systems, handling cash, credit card, and other payment methods
- Collaborate with team members and department managers to maintain a clean, organized, and inviting store environment, including restocking merchandise and arranging displays
- Handle escalated customer complaints and resolve conflicts effectively, striving to turn negative experiences into positive ones
- Consistently meet and exceed performance targets, including sales goals, customer satisfaction metrics, and productivity standards.
Education
Diploma -
Alta Loma High School
Rancho Cucamonga, CA05-2017
Graduate Certificate - Fire Technology
Chaffey College
Rancho Cucamonga, CASkills
- Customer Service
- Leadership
- Critical Thinker
- Responsible
- Bilingual
- Communicator
- Quick Learner
- Team Collaborator
- Listening Skills
- Quality Control
- Attention to Detail
Certification
- a level of training for personnel who respond to hazardous materials emergencies. FROs are trained to protect people, property, and the environment from hazardous substances. Respond defensively to hazardous material releases
- Contain releases from a safe distance
- Prevent exposures
- Close valves, cover drains, and put down pads or booms to stop the spread of a release
State Fire Training Certificate Fire Inspector 1A
Passed my State Fire Training Fire Inspector 1A test, currently in school still to obtain my remaining classes of Fire Inspector 1B, 1C and 1D that I have left.
Timeline
School Tutor/Program Leader
Edison Stem Academy Think Together
10.2022 - Current
Customer Service/Sales Associate
Best Buy
09.2019 - 02.2022
Floor Associate/Customer Service
Kohls
09.2017 - 07.2019
- a level of training for personnel who respond to hazardous materials emergencies. FROs are trained to protect people, property, and the environment from hazardous substances. Respond defensively to hazardous material releases
- Contain releases from a safe distance
- Prevent exposures
- Close valves, cover drains, and put down pads or booms to stop the spread of a release
Diploma -
Alta Loma High School
Graduate Certificate - Fire Technology
Chaffey College
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