Daniel Herrera
Tucson
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Achieved high customer satisfaction through effective communication and upselling techniques, contributing to increased sales. Proven ability to manage high-volume dining environments while fostering team collaboration and maintaining order accuracy.
Overview
19
19
years of professional experience
Work History
Server
Buffalo Wild Wings
11.2015 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Streamlined order-taking process to minimize wait times for diners.
Server
Buffalo Wild Wings
07.2015 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager Trainee
Big 5 Sporting Goods
03.2013 - 06.2015
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
Customer Service Representative
Blockbuster Video
05.2006 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Psychology
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Gladstone High School
Covina, CA05-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Order accuracy
- Point of sale operation
- Relationship management
- Tableside etiquette
Timeline
Server
Buffalo Wild Wings
11.2015 - Current
Server
Buffalo Wild Wings
07.2015 - 11.2015
Manager Trainee
Big 5 Sporting Goods
03.2013 - 06.2015
Customer Service Representative
Blockbuster Video
05.2006 - 12.2012
No Degree - Psychology
Mt. San Antonio College
High School Diploma -
Gladstone High School
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Damari WrightDamari Wright
Server at Buffalo Wild WingsServer at Buffalo Wild Wings
Brody OdlandBrody Odland
Bartender at Buffalo Wild WingsBartender at Buffalo Wild Wings
Breanna TrujilloBreanna Trujillo
Cashier at Buffalo Wild WingsCashier at Buffalo Wild Wings
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO