Daniel Hess
South Glens Falls,NY
Summary
Highly motivated and committed with proven history of performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my experiance background and team-building skills to deadline-driven environment.
Overview
30
30
years of professional experience
Work History
Otolaryngology Medical Assistant Journeyman
Saratoga Hospital Medical Group
05.2016 - Current
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by preforming routine procedures and diagnostic tests.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Oriented and trained new staff on proper procedures and policies.
Office Manager/Technologist
Saratoga Ear and Sinus Surgery
10.2004 - 05.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
ENT Technician and Surgical Technologist
Tucson Ear, Nose & Throat
01.2000 - 08.2004
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Otolaryngology Surgical Services Technologist
United Air Force
12.1994 - 12.1998
- Maintained a high level of professionalism under pressure, contributing to a positive work environment within the surgical team.
- Managed multiple tasks simultaneously while maintaining focus on priorities in high-pressure situations, ensuring seamless operation of the surgical suite.
- Ensured a sterile environment for surgeries by strictly adhering to infection control protocols.
- Kept up-to-date on industry advancements through regular professional development activities, incorporating new knowledge into daily practice.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Administration in Information Technology
Colorado Technical University
Colorado Springs, CONo Degree - Otolaryngology Technology
Otolaryngology School of Health Sciences
San Diego, CAHigh School Diploma -
Fulda American High School
Fulda, GermanySkills
- Direct Patient Care
- Patient-focused care
- Medical Procedures
- Medical Records Management
- Customer Service
- Office Management
- Employee Training
- Business Administration
- First Aid CPR AED (First Aid CPR AED)
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Otolaryngology Medical Assistant Journeyman
Saratoga Hospital Medical Group
05.2016 - Current
Office Manager/Technologist
Saratoga Ear and Sinus Surgery
10.2004 - 05.2016
ENT Technician and Surgical Technologist
Tucson Ear, Nose & Throat
01.2000 - 08.2004
Otolaryngology Surgical Services Technologist
United Air Force
12.1994 - 12.1998
Bachelor of Science - Business Administration in Information Technology
Colorado Technical University
No Degree - Otolaryngology Technology
Otolaryngology School of Health Sciences
High School Diploma -
Fulda American High School
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