Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Daniel Hickman

St. Louis,MO

Summary

I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I always want to enhances customer experiences by employing service-oriented behaviors, understanding the customer desires, and providing customized solutions to build loyalty. I’ll exceed the customers expectations keep them comfortable while giving the clarity they need to keep them coming back.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Crossroads courier
Maryland Heights, MO
01.2023 - Current
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Roving Cashier/Customer Service/ Lead Sales Associate

Midwest Petroleum Company
Breckenridge, MO
11.2021 - 02.2023
  • High level of customer service skills
  • Provided and rendered prompt, efficient, and courteous service to customers
  • Received cash and gave correct change and processed credit card sales correctly through terminal
  • Assisted and helped with inventory, stocking shelves, and monitoring inventory
  • Flexibility and ability to deal with situations as they arise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
  • Learned Job title and Job title positions and provided backup at key times.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Cashier

Checkers & Rally's Drive-In Restaurants
09.2021 - 02.2022
  • Opened and closed restaurant
  • Assisted customers as needed
  • Resolved customer complaints
  • Operated cash register[s]
  • Greeted every customers
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted over Number patients per day.

FedEx Ground Package Handler

FedEx Ground
08.2021 - 09.2021
  • My primary job duties
  • Ensuring successful transfer and delivery of goods to intended destinations
  • Sorting packages for delivery
  • Operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts
  • Picking up and delivering packages.
  • Assembled, sealed and loaded packages into correct trucks.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.

Crew Member Trainer

Dairy Queen
08.2018 - 04.2021
  • Learned to be organized and fast paced
  • Good at promoting excellent customer service,
  • Maintaining an encouraging yet positive energy in the work place no
  • Worked around machines and had to clean them and doing so I found out I have to be patient
  • Trained other employees in customer service, food safety and performance requirements.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by Number% and saving company $Amount in training fees.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Created curricula, instructions, documents and written tests for various types of training courses.

Education

High School Diploma -

Ritenour Sr. High School
St Louis, MO
08.2019

Skills

  • Credits and Refunds
  • Instructing
  • Monitoring
  • Mathematics
  • Location Skills
  • Weighing Items
  • Professional Telephone Etiquette

Certification

Kitchen Experience (2 years) Cooking (2 years) Cleaning Experience (4 years) Food Handling (2 years) Kitchen Management Experience (1 year) Serving Experience (4 years) Food Safety (2 years) Heavy lifting (4 years) Leadership (2 years) Food Preparation (2 years) Retail Sales (1 year) Cashiering (4 years)

Timeline

Customer Service Representative

Crossroads courier
01.2023 - Current

Roving Cashier/Customer Service/ Lead Sales Associate

Midwest Petroleum Company
11.2021 - 02.2023

Cashier

Checkers & Rally's Drive-In Restaurants
09.2021 - 02.2022

FedEx Ground Package Handler

FedEx Ground
08.2021 - 09.2021

Crew Member Trainer

Dairy Queen
08.2018 - 04.2021

High School Diploma -

Ritenour Sr. High School

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Daniel Hickman