Daniel Hicks
Las Vegas
Summary
Dynamic professional with extensive experience as a Passenger Service Assistant at Prospect, excelling in data analysis and customer engagement. Proven ability to enhance customer satisfaction through creative problem-solving and effective communication. Skilled in inventory management and committed to safety compliance, ensuring a reliable and organized environment for clients and colleagues alike.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Prospect
Passenger service assistant
06.2023 - 07.2023
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Caregiver
Senior residential care
Las Vegas
06.2021 - 06.2023
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintained clean and well-organized environment for client happiness and safety.
- Instructed family members on how to provide bedside care.
- Followed care plan and directions to administer medications.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Educated families about available resources for home health care services in the local community.
- Provided emotional support to clients during difficult times.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with meal planning to meet nutritional plans.
- Monitored health and well-being of clients and reported significant health changes.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Recorded client status progress and challenges in logbooks and reports.
- Coordinated transportation services for clients when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Reported concerns to nurse supervisor to promote optimal care.
- Drove clients to doctors' appointments and social outings.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized oral medications for clients following dosage and schedule requirements.
Cashier
711 Gas Station
Las Vegas
01.2023 - 02.2023
- Collected payments and provided accurate change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Monument High School
Twenty Nine Palms 06-2010
Some College (No Degree) -
Copper Mountain College
Joshua Tree, CASome College (No Degree) - Veterinary Assistant
Westech College
Fontana, CASkills
- Data analysis
- Inventory management
- Software testing
- Customer engagement
- Medication administration
- Team collaboration
- Problem solving
- Safety compliance
- Organizational skills
- Customer service
- Dependable and responsible
- Organization
- Analytical and critical thinking
- First Aid/CPR
- Communication
Timeline
Prospect
Passenger service assistant
06.2023 - 07.2023
Cashier
711 Gas Station
01.2023 - 02.2023
Caregiver
Senior residential care
06.2021 - 06.2023
High School Diploma -
Monument High School
Some College (No Degree) -
Copper Mountain College
Some College (No Degree) - Veterinary Assistant
Westech College
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