Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL HICKS

DANIEL HICKS

Raleigh,NC

Summary

Results-driven Sales and Account Specialist with over 3 years of experience in logistics, customer service, and SaaS sales. Known for consistently exceeding sales goals, driving customer satisfaction, and optimizing operational efficiency. Adept at lead qualification, CRM tools, and cross-functional team collaboration.

Overview

4
4
years of professional experience

Work History

SALES DEVELOPMENT REPRESENTATIVE

PetVisor
11.2023 - Current
  • Engaged veterinary clinics via cold calls to introduce software solutions, achieving 133% of lead quota in March 2024.
  • Surpassed qualified lead goals for three consecutive months, contributing $60,000 in ARR.
  • Maintained in-depth knowledge of market trends and competitors to tailor outreach strategy.
  • Effectively articulated product features to address clinic-specific challenges, increasing interest and engagement.

CUSTOMER ACCOUNT SPECIALIST

Total Quality Logistics
04.2023 - 11.2023
  • Supported shipment operations, contributing to $1M in brokerage revenue.
  • Delivered exceptional service to internal sales reps and external clients.
  • Quoted customers for freight transit and provided insights based on shipment data.
  • Ensured documentation accuracy and compliance with internal processes.


CUSTOMER SERVICE COORDINATOR

Total Quality Logistics
05.2022 - 04.2023
  • Managed account updates and customer communications, improving service response time.
  • Coordinated internal scheduling and enhanced workflow efficiency.
  • Implemented feedback systems that led to measurable improvements in client retention.

LOGISTICS ACCOUNT EXECUTIVE

Total Quality Logistics
09.2021 - 05.2022
  • Streamlined account processes, resulting in measurable improvements in accuracy and response times.
  • Managed daily shipments, ensuring smooth logistics operations and maintaining a self-built client base.
  • Generated business by making up to 100 prospecting calls daily, boosting brokerage revenue.
  • Negotiated pricing with drivers and carriers to maximize revenue, enhancing profitability.

MESSENGER/DRIVER

Brink's Incorporated
02.2021 - 06.2021
  • Safely transported high-value assets, ensuring secure delivery and compliance with regulations.
  • Maintained precise records of transported items, ensuring accuracy in documentation and manifests.
  • Operated armored vehicles and documented transported items with precision.

Education

University of North Carolina At Pembroke
Pembroke, NC

Skills

  • Sales & CRM: Lead Qualification, CRM Tools, Sales Management, Customer Retention
    Operations: Logistics, Supply Chain, Quoting, Data Analysis
    Soft Skills: Negotiation, Customer Support, Collaboration, Account Management
    Other: Cash Handling, Security Protocols

Timeline

SALES DEVELOPMENT REPRESENTATIVE

PetVisor
11.2023 - Current

CUSTOMER ACCOUNT SPECIALIST

Total Quality Logistics
04.2023 - 11.2023

CUSTOMER SERVICE COORDINATOR

Total Quality Logistics
05.2022 - 04.2023

LOGISTICS ACCOUNT EXECUTIVE

Total Quality Logistics
09.2021 - 05.2022

MESSENGER/DRIVER

Brink's Incorporated
02.2021 - 06.2021

University of North Carolina At Pembroke

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