Daniel Hidalgo
Franklin,TN
Summary
Energetic team member with top-notch multitasking and problem-solving abilities developed over 10 years of customer service experience. Continuously balance customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy. Always looking to learn and improve through hard work and dedication.
Overview
6
6
years of professional experience
Work History
Customer Experience Advisor
Warby Parker
10.2020 - 10.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Front Desk Staff Member
Climb Nashville
10.2019 - 03.2020
- Addressed and welcomed guests to business per day, improving overall customer service and engagement.
- Reviewed account information and individual customer charges to produce correct bills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
Lyft Driver
Lyft
09.2018 - 10.2019
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Cashier
Sprouts Farmers Market Inc.
07.2017 - 08.2018
- Welcomed customers, offering assistance to help find necessary store items.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
High School Diploma -
Whitewater High School
Fayetteville, GASome College (No Degree) - Music-voice
Kennesaw State University
Kennesaw, GASome College (No Degree) - Music Production
Full Sail University
Winter Park, FLSkills
- Customer service
- Hospitality services
- Listening skills
- Payment processing
- Attractions and amenities knowledgeable
- Multi-line phone systems
- Conflict management and De-Escalation Techniques
- Administrative skills
- Problem resolution
- Organization
- Relationship development
- Process improvement
Timeline
Customer Experience Advisor
Warby Parker
10.2020 - 10.2023
Front Desk Staff Member
Climb Nashville
10.2019 - 03.2020
Lyft Driver
Lyft
09.2018 - 10.2019
Cashier
Sprouts Farmers Market Inc.
07.2017 - 08.2018
High School Diploma -
Whitewater High School
Some College (No Degree) - Music-voice
Kennesaw State University
Some College (No Degree) - Music Production
Full Sail University