Daniel Hill
Howell,MI
Summary
Accomplished Manager with 15+ years of experience guiding and developing Retail and Factory employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude. Goal-oriented Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 15+ years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Meijer
Brighton, MI
04.2024 - 08.2024
- Trained personnel on proper asset protection procedures and techniques.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Responded promptly and appropriately to customer complaints concerning issues related to asset protection.
- Created reports summarizing findings from investigations into potentially fraudulent activities.
- Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
- Developed effective partnerships with vendors supplying products used by the organization's Asset Protection team.
- Developed strategies for reducing losses due to theft, fraud or vandalism.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
Team/Assistant Manager
Dunham's Sports
Howell, MI
10.2022 - 04.2024
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work assignments and prioritized tasks.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
Retail Sales Associate
Peacemakers Gun Range
Howell, MI
10.2023 - 01.2024
- Tracked inventory levels throughout the day and restocked items as needed.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided customers with product information, including features and benefits of various firearms.
- Handled cashier duties including processing payments and issuing change and refunds.
- Ensured compliance with all local, state, and federal regulations related to firearms ownership and operation.
- Demonstrated proper firearm safety practices to customers.
- Organized displays to create attractive shopping experiences.
- Performed regular cleaning and maintenance on store guns.
- Checked customer identification documents before selling a firearm to verify age requirements were met.
- Attended manufacturer training sessions periodically to stay up-to-date on product offerings.
- Prepared paperwork for background checks on potential buyers per applicable laws.
- Completed required paperwork and background checks for each purchase.
Project Manager
Paul Davis Restroration
Mason, MI
03.2022 - 10.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created team objectives and roles with specific goals outlined for each individual.
- Built and established strong partnerships with teams, vendors and contractors.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Conducted periodic inspections of job sites for quality and progress.
- Led meetings with internal team members, consultants and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Floor Supervisor
Howell Hardware
Howell, MI
06.2020 - 06.2021
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Tree Arborist
Family Tree Doctor
Howell, MI
09.2014 - 02.2020
- Maintained safety of work areas by adhering to strict regulations.
- Removed, pruned and maintained trees and other vegetation.
- Operated hand and power tools, bucket truck and man lift.
- Identified tree species and inspected for health and safety.
- Answered inquiries and complaints from public related to sick, damaged or hazardous trees and shrubs.
- Planted, staked, mulched and watered shrubs and trees.
- Analyzed and identified plant diseases.
- Facilitated safety meetings on tree health and care maintenance.
- Applied fertilizers, pesticides and park maintenance chemicals.
- Pruned trees and trimmed bushes and hedges to keep grounds neat and inviting.
- Operated loaders, boom trucks and tractors to complete tree trimming work.
- Maintained hand and power tools through proper operation, cleaning and maintenance.
Assistant Floor Manager
Crystal Glass
New Hudson, MI
04.2015 - 09.2017
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed team member performance and developed improvement plans for weak points.
- Performed quality assurance procedures to deliver products and services that met standard grade.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Established effective employee schedules to meet expected customer demands.
- Improved administrative and procedural process to maximize accuracy and efficiency.
Platoon Sergeant
U.S. Army Active Duty
Fort Bragg, NC
07.2006 - 02.2012
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
- Controlled platoon in mounted and dismounted operations.
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Facilitated patrol operations and led security forces team to support battlefield operations.
- Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
- Trained, coached and mentored military units to improve readiness and training.
- Trained and managed new recruits in tactical and combat warfare.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
Education
High School Diploma -
Howell High School
Howell, MI05.2006
Some College (No Degree) - Arborist
Michigan State University
East Lansing, MIAssociate of Applied Science - Gunsmithing
Sonoran Desert Institute
Scottsdale, AZSkills
- Project Management
- Managing Operations and Efficiency
- Sales Techniques
- Work Planning and Prioritization
- Administration and Reporting
- Verbal and Written Communication
- Problem Resolution
- Performance Evaluations
- Complex Problem Solving
- Team Leadership
- Hiring and Training
- Scheduling and Coordinating
- Workforce Management
- Salesforce Management
- Calm Under Pressure
- Customer Relationship Management
- Employee Coaching and Motivation
Certification
- cpr certified
Timeline
Asset Protection Manager
Meijer
04.2024 - 08.2024
Retail Sales Associate
Peacemakers Gun Range
10.2023 - 01.2024
Team/Assistant Manager
Dunham's Sports
10.2022 - 04.2024
Project Manager
Paul Davis Restroration
03.2022 - 10.2022
Floor Supervisor
Howell Hardware
06.2020 - 06.2021
Assistant Floor Manager
Crystal Glass
04.2015 - 09.2017
Tree Arborist
Family Tree Doctor
09.2014 - 02.2020
Platoon Sergeant
U.S. Army Active Duty
07.2006 - 02.2012
High School Diploma -
Howell High School
Some College (No Degree) - Arborist
Michigan State University
Associate of Applied Science - Gunsmithing
Sonoran Desert Institute