Daniel Hines
Lexington,KY
Summary
Recent graduate with foundational knowledge in accounting. Demonstrates strong teamwork, problem-solving, and time-management skills. Proven ability to lead a team or work independently in a strong professional manner. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
17
17
years of professional experience
Work History
Service Certified Banker
South Central Bank
01.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Consistently and accurately posted 30 - 50 financial transactions per day.
- Balanced a cash drawer, vault, and ATM daily.
- Performed cash audits.
Assistant Store Manager
Lowe's Home Improvement
11.2021 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Pro Sales Supervisor
Lowe's Home Improvement
05.2021 - 11.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Revitalized underperforming sales territories with targeted strategies and focused team coaching.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Pro Sales Specialist
Lowe's Home Improvement
08.2019 - 05.2021
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
- Promoted products and services using upselling and other sales strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front End Support Manager
Lowe's Home Improvement
12.2016 - 08.2019
- Managed all Front-End operations from customer service/returns, cash registers, and cash office.
- Assisted with MOD responsibilities including opening and closing store.
- Handled employee conflicts and resolved matters to ensure my team stayed efficient and focused on company goals.
- Resolved all customer complaints and ensured customer satisfaction.
Department Manager Flooring
Lowe's Home Improvement
02.2016 - 12.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Appliance Sales Specialist
Lowe's Home Improvement
05.2012 - 02.2016
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Genesis to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Appliance Associate
Hhgregg
02.2010 - 05.2012
- Coordinated delivery schedules and installation services for customers, ensuring seamless purchasing experiences from start to finish.
- Created relationships with customers to identify customer needs and recommend appropriate solutions.
- Maintaining high-quality showroom standards.
- Effectively pitched the benefit for extended protection plans, exceeding goals.
- Negotiated pricing and packaging of accessories and extended warranties .
Labor Supervisor
Berea College
05.2009 - 12.2009
- Promoted, mentored, and trained a team of shift supervisors.
- Organized weekly meetings in front of 83 student employees to discuss progress updates, address challenges, and set priorities for the team''s tasks.
- Established a culture of continuous improvement by encouraging open feedback from staff members on ways to optimize workflows within the team contextually relevantly.
- Managed time keeping for the payroll of all student employees in dining services.
Shift Supervisor
Berea College
12.2007 - 05.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Ensured efficiency of student labor, food preparation, and customer service.
Education
BBA - Accounting
Eastern Kentucky University
Richmond, KY07.2023
Some College (No Degree) - Business Administration
Berea College
Berea, KYHigh School Diploma -
Henry Clay High School
Lexington, KY05.2006
Skills
- Cash Management
- Cash Handling
- Product Promotion
- Attention to Detail
- Time Management
- Relationship Building
- Team Coaching and Training
- Analyzing performance
- CRM Systems
- Issue Resolution
- Scheduling
- Teamwork and Collaboration
Hobbies
In my free time, I enjoy spending time with my significant other, walking the dogs, cooking, entertaining friends and family, Kentucky basketball, Bengals football, traveling, listening to indie rock, and meeting new people!
Timeline
Service Certified Banker
South Central Bank
01.2023 - Current
Assistant Store Manager
Lowe's Home Improvement
11.2021 - 03.2022
Pro Sales Supervisor
Lowe's Home Improvement
05.2021 - 11.2021
Pro Sales Specialist
Lowe's Home Improvement
08.2019 - 05.2021
Front End Support Manager
Lowe's Home Improvement
12.2016 - 08.2019
Department Manager Flooring
Lowe's Home Improvement
02.2016 - 12.2016
Appliance Sales Specialist
Lowe's Home Improvement
05.2012 - 02.2016
Appliance Associate
Hhgregg
02.2010 - 05.2012
Labor Supervisor
Berea College
05.2009 - 12.2009
Shift Supervisor
Berea College
12.2007 - 05.2009
BBA - Accounting
Eastern Kentucky University
Some College (No Degree) - Business Administration
Berea College
High School Diploma -
Henry Clay High School
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