Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Daniel Hissner

Knightdale

Summary

Results-driven leader with over a decade of experience at top-tier organizations, including Walt Disney World and Universal Studios. Known for creating memorable guest experiences and building high-performing teams, I bring a deep commitment to excellence and relationship-focused leadership. Skilled in driving growth through talent development and operational consistency, I’m focused on continuing to bring my expertise to the hospitality industry—where service, impact, and team culture matter most.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Maintenance Assistant

Bell Partners Inc.
01.2025 - Current

General Manager

Group Therapy Pub & Playground
05.2022 - 11.2024
  • Implemented cost-saving measures that reduced operating expenses by 5-10%, optimizing efficiency in product and labor costs.
  • Developed and executed strategic initiatives to drive revenue growth and enhance overall profitability.
  • Directed a team of around 45 staff, providing guidance and mentorship to elevate productivity, performance, and engagement.
  • Cultivated relationships with key stakeholders—including suppliers, vendors, and clients—to strengthen partnerships and enhance operational synergy.
  • Conducted market analysis to identify trends and competitive activities, leveraging insights to drive improvement and innovation.
  • Consistently achieved sales targets by designing and implementing targeted promotional strategies and value-added selling techniques.
  • Designed and launched training programs to elevate employee skills in customer engagement, product knowledge, and sales proficiency.

Assistant General Manager

Yee-Haw Brewing Company
09.2020 - 05.2022
  • Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
  • Worked in tandem with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
  • Played a key role in hiring, training, and mentoring new employees to ensure a high-performing team
  • Maintained compliance with company policies, procedures, and regulatory requirements across all departments
  • Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans

Fine Dining Server

Halls Chophouse
02.2020 - 04.2021
  • Provided every guest with an unforgettable dining experience
  • Exemplified the Hall's brand by adhering to the industry's top fine dining standards
  • Built and sustained an extensive mental catalogue of beer, liquor and fine wine
  • Personally guided every guest through the menu and provided the day's feature dishes and steak cuts
  • Treated every table and guest both personally and professionally: "ladies and gentlemen serving ladies and gentlemen"

Manager/Bartender/Server

Gator's Dockside Restaurants
02.2018 - 10.2019
  • Opened a brand-new location and quickly moved from lead server to bartender to manager
  • Aided in creating and regulating efficient opening and closing procedures
  • Consistently performed the roll in a high volume and fast-paced environment
  • Provided guests with exceptional service in order to build and develop customer loyalty
  • Worked with local community leaders to organize and execute fundraisers, school spirit nights, sport events, etc.
  • Adhered to all state and Federal food and beverage safety regulations and restrictions
  • Second to none from start to finish in every aspect of guest satisfaction

Team Leader/Manager

Universal Orlando Resort
03.2017 - 07.2017

Food and Beverage Shift Manager

Walt Disney Parks and Resorts
11.2014 - 03.2017

Education

High School Diploma -

Bluffton High School
Bluffton, SC

Skills

  • Operations management
  • Creativity and innovation
  • Scheduling and rostering
  • Team development
  • Customer service
  • Staff leadership
  • Allergy awareness
  • Bar management
  • Front of house management

Accomplishments

  • ServSafe certified at a management level
  • Opened and operated several new and successful restaurant locations.

Certification

ServSafe Manager Certification May 2023 to May 2028 Trained in, and tested on, state and federal food and beverage safety regulations

Timeline

Maintenance Assistant

Bell Partners Inc.
01.2025 - Current

General Manager

Group Therapy Pub & Playground
05.2022 - 11.2024

Assistant General Manager

Yee-Haw Brewing Company
09.2020 - 05.2022

Fine Dining Server

Halls Chophouse
02.2020 - 04.2021

Manager/Bartender/Server

Gator's Dockside Restaurants
02.2018 - 10.2019

Team Leader/Manager

Universal Orlando Resort
03.2017 - 07.2017

Food and Beverage Shift Manager

Walt Disney Parks and Resorts
11.2014 - 03.2017

High School Diploma -

Bluffton High School

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