Daniel Hoagland
Orem,UT
Summary
Proven security and customer service professional with a track record of enhancing safety and customer satisfaction at HSS/Tarian Group. Expert in CCTV surveillance and conflict de-escalation, I significantly improved premises security. Skilled in emergency response and relationship building, ensuring a secure and welcoming environment for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
HSS/Tarian Group
01.2022 - Current
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
Food Truck Operator
Greek N Go 2.0
09.2021 - 12.2021
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Line Cook
Gandolfo's New York Deli
12.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Upper Bay Technician
Jiffy Lube
06.2019 - 08.2019
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean, and free of safety hazards.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
Education
Highschool Diploma - General
Timpanogas Highschool
Orem, UT2020
Skills
- Emergency Management
- Visitor tracking
- Metal detector operation
- CCTV Surveillance
- Arrest procedures
- Emergency Response
- Document Management
- Threat Management
- Access Control
- Personnel screening
- Relationship building and management
- Conflict de-escalation
- Crisis intervention training
- Surveillance
- Security Screenings
- General security
- Incident Reporting
- Report Writing
- Conflict resolution techniques
Certification
-CPI Certified
-Taser Certified
-Guard Card
Timeline
Security Officer
HSS/Tarian Group
01.2022 - Current
Food Truck Operator
Greek N Go 2.0
09.2021 - 12.2021
Line Cook
Gandolfo's New York Deli
12.2020 - 07.2021
Upper Bay Technician
Jiffy Lube
06.2019 - 08.2019
Highschool Diploma - General
Timpanogas Highschool
-CPI Certified
-Taser Certified
-Guard Card
Similar Profiles
Cynthia RoweCynthia Rowe
Security Dispatch Officer at HSS/Tarian groupSecurity Dispatch Officer at HSS/Tarian group
Rayven CummingsRayven Cummings
Security Officer at Tarian Hss Security ServicesSecurity Officer at Tarian Hss Security Services
Jeremy DawsonJeremy Dawson
Security Supervisor at Tarian HSS at Poudre Valley HospitalSecurity Supervisor at Tarian HSS at Poudre Valley Hospital