Daniel Hodge
Austin,TX
Summary
Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cabling Technician
Gigworks
10.2023 - Current
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Developed and implemented plans for installation of new networks and cabling systems.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Lube Side Service Advisor
Sterling Auto Group
04.2023 - 09.2023
- Ensure the guests receive prompt, courteous and effective service
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Prioritize required services, and be prepared to provide options upon request
- Keep guests informed on completion time, service expenses, and possible changes
- Ensure guests have a positive dealership experience
- Know the product well enough to answer characteristic and operational questions
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Maintenance Technician
ROCKWOOD CAPITAL
09.2021 - 01.2023
- Handled daily maintenance work orders to within a 4-hour initial response rate and 90% customer satisfaction rating on after work surveys
- Fixed apartment structural damages such as wall, door, and window repairs including patching and painting drywall
- Also repaired ceiling fixtures
- Completed basic plumbing repairs including repaired toilets, sinks and faucets
- Replaced pipe and resealed water fixtures to working status
- Replaced garbage disposals and dishwashers
- Inspected and maintained commercial HVAC equipment to facilitate climate control functionality including cleaning HVAC equipment, replacing filters, cleaning condensate drain lines, and replacing start/run capacitors
- Repaired and replaced wiring on different types of electrical equipment/outlets
- Completed roof repairs such as broken roof materials (sealant, leaking pipes, missing shingles, etc.)
Education
Associate of Arts - Fashion Merchandising
Academy of Art University
San Francisco, CA05.2012
Skills
- HVAC Maintenance/Repair
- Residential Electrical Repair
- Residential Structure Repair
- EPA Section 608 Certification
- 60 Credit Hours Completed Academy of Art University
- Texas State Insurance Adjuster License
- Data Center Operations
- Problem Solving
Certification
- EPA Certifacation
- Network Core training for STP
Timeline
Cabling Technician
Gigworks
10.2023 - Current
Lube Side Service Advisor
Sterling Auto Group
04.2023 - 09.2023
Maintenance Technician
ROCKWOOD CAPITAL
09.2021 - 01.2023
Associate of Arts - Fashion Merchandising
Academy of Art University