Daniel Hogan
Cantonment,FL
Summary
Proven track record in logistics and transportation, enhancing FedEx's delivery efficiency through meticulous route planning and GPS navigation. Skilled in fostering professional relationships, demonstrating exceptional customer service, and problem-solving abilities. Achieved significant improvements in delivery times and customer satisfaction, leveraging attention to detail and independent work ethic. Over 38 years of experience as a delivery person and dispatcher working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules, delivery and pick-up routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
41
41
years of professional experience
Work History
Courier
Fed-Ex
2017.11 - Current
- Greeted recipients, delivered and picked up packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items and dangerous goods during transportation and storage.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
Courier
Fed-Ex
2004.01 - 2017.11
Assistant Manager
Sherwin-Williams Paint Store
2006.11 - 2009.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
Dispather
Fed-Ex
1994.05 - 2004.01
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Assisted engineers and training department in writing the New Hire Dispatch Training Procedures Manual.
Courier
FedEx
1986.07 - 1994.05
Assistant Manager
AutoZone
1983.04 - 1986.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Business Management Septmeber 1982 - April 1984
University of Memphis
Memphis, TNFedEx University
Memphis, TNSkills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- GPS and route planning
- Attention to confidentiality
- Logistics and Transportation
- Deadline Adherence
- Dispatch
- Delivery Documentation
Timeline
Courier
Fed-Ex
2017.11 - Current
Assistant Manager
Sherwin-Williams Paint Store
2006.11 - 2009.10
Courier
Fed-Ex
2004.01 - 2017.11
Dispather
Fed-Ex
1994.05 - 2004.01
Courier
FedEx
1986.07 - 1994.05
Assistant Manager
AutoZone
1983.04 - 1986.07
Business Management Septmeber 1982 - April 1984
University of Memphis
FedEx University
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