Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Daniel Hogans

Altoona,PA

Summary

Upbeat, customer-focused Sales Associate with 20 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. In addition, I am an enthusiastic Computer Technician proudly offering over 3 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

37
37
years of professional experience

Work History

Housekeeping Aide

VA Hospital
Altoona, PA
01.2022 - Current
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Removed trash from all guest rooms on a daily basis.
  • Followed specific cleaning instructions provided by supervisors.
  • Kept work areas neat and organized at all times while adhering to safety regulations.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Assisted guests with any special requests related to housekeeping services.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Completed regular and thorough cleaning of equipment, floors, and furniture.
  • Dusted furniture, fixtures and other surfaces.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Modified existing software systems to enhance performance and add new features.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Associate

Lowes Home Improvment
Altoona, PA
09.2019 - Current
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, sizing and styling.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Increased purchase amounts by cross-selling with similar products.
  • Greeted customers and provided exceptional customer service.
  • Attended weekly team meetings to review performance goals and objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Greeted customers to determine wants or needs.
  • Modified existing software systems to enhance performance and add new features.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

Grocery Clerk

Publix Super Markets Inc
Decatur, GA
01.2001 - 07.2019
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Maintained work area and kept cash drawer organized.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Conducted regular inventories to ensure adequate stock levels were maintained at all times.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Created and built product displays to engage customers through visual merchandising.
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
  • Monitored expiration dates on food products to ensure quality control measures were met.
  • Built and maintained productive relationships with employees.
  • Processed special orders for customers including retrieving items from other stores if needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Worked closely with management team to develop promotional strategies that increased sales.
  • Offered customers carry-out service at completion of transaction.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Processed customer orders and payments with POS system or cash register.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Provided assistance with loading groceries into customer vehicles upon request.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Placed orders for new inventory from vendors based on sales trends or customer demand.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Special Education Paraprofessional

Dekalb County Schools
Stone Mountain, GA
08.2003 - 06.2019
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Monitored student needs and supported mobility-restricted students.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Maintained records of student progress and communicated results to parents and other school personnel.
  • Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Supervised test taking and graded papers.
  • Reviewed and reported on IEP progress.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Managed class of special education students in absence of lead teacher.
  • Prepared handouts, study materials and other teaching aids.
  • Supported the development of social skills through modeling appropriate behavior and interactions with peers.
  • Improved behavior with modification and positive reinforcement techniques.
  • Oversaw classroom and teaching materials and requisitioned low-stock items.
  • Motivated students using feedback and encouragement.
  • Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
  • Attended professional development sessions related to working with special education populations.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Set up and assisted with audiovisual equipment operation.
  • Maintained attendance records and documented class activity.
  • Implemented behavior management strategies designed by special education staff members.
  • Evaluated student needs to provide helpful resources and support.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Met one-on-one with autism students and implemented targeted behavioral plans.
  • Advised instructor on student behavior or issues requiring immediate attention.
  • Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
  • Taught note-taking techniques and test strategies.
  • Developed assignments for pupils to apply learning.
  • Tutored students in course material to improve comprehension.
  • Monitored behavior of students in order to ensure a safe, positive learning environment.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Assisted faculty members or staff with student conferences.
  • Organized instructional materials for use in the classroom setting.
  • Facilitated communication between home and school by providing information about student progress and activities at school.
  • Spoke with parents to discuss student progress and coordinate meetings.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Provided disabled students with assistive devices and supportive technology.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
  • Administered assessments as directed by teachers or other school personnel.
  • Notified instructors of errors or problems with assignments.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.

Computer Technician

Achieve
Decatur, GA
06.2000 - 08.2003
  • Configured network settings as per customer requirements.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Provided technical support for client inquiries via telephone and email.
  • Transported and installed machines to to new sites.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Trained users to operate and manage hardware and software.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.

Laundry Supervisor

Ritz-Carlton
Atlanta, GA
06.2000 - 08.2003
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Swept and damp-mopped private stairways and hallways.
  • Developed and implemented effective strategies to improve customer service and increase productivity.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Created reports detailing production levels, customer satisfaction ratings, and turnover rates for upper management review.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Explained goals and expectations required of trainees.
  • Monitored employee performance and provided feedback as needed in order to maintain quality standards.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
  • Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.

Forklift Operator

Viking Freight
Harrisburg, PA
01.1995 - 04.2000
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Checked shipments for damaged or incorrect items.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Maintained current forklift training and certification as required by company policies.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.

Supply Clerk

US Navy
Norfolk, VA
12.1986 - 12.1994
  • Identified damaged or defective goods upon receipt and initiated return process as necessary.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Prepared monthly reports outlining usage trends, cost savings initiatives.
  • Mentored and developed supply team members to ensure regulatory compliance.
  • Established and maintained stock records and other documents.
  • Developed and implemented [Type] inventory policies and followed up with necessary revisions.
  • Verified completion of contract deliverables by signing off on existing agreements.
  • Created purchase orders for new stock based on current stock levels and forecasted demand.
  • Implemented revisions to customer assistance materials to incorporate new directives.
  • Requisitioned new supplies and equipment.
  • Ensured proper documentation was completed for all orders shipped or received.
  • Maintained records to account for more than $[Number] in assets.
  • Improved requisition efficiency and presented plan to save $[Amount] to [Job title].
  • Established and supervised highly collaborative supply operations team while also delivering training in [Type] process.
  • Conducted periodic reviews of purchasing documents to maintain accuracy of information.
  • Resolved discrepancies between physical count and computer inventory records.

Education

Bachelor of Science - Public Policy

Pennsylvania State University
University Park, PA
06-1994

High School Diploma -

Altoona Area High School
Altoona, PA
05-1978

Skills

  • Customer Service
  • Housekeeping
  • Customer Service-Focused
  • Health and Safety Compliance
  • Business Development
  • Inventory Control
  • Order Processing
  • Client Account Management
  • Payment Processing
  • Sales Development
  • Complex Problem-Solving
  • Problem-Solving Skills
  • Excellent Communication Skills
  • Financial Records Analysis
  • Energetic Self-Starter
  • Listening Skills
  • Inventory Tracking
  • Service-Oriented
  • IT Security Management
  • Printers and Peripherals Installation
  • Software Feature Demonstrations
  • Issue Diagnosis and Resolution
  • Hardware Configuration
  • Software Installation
  • Disaster Recovery
  • Network Operating Systems
  • Network Security Measures
  • Computer Configurations
  • System Upgrades
  • Application Software Testing
  • Help Desk Assistance
  • Server Installations
  • Programming

Accomplishments

  • Dean's List at Pennsylvania State University 1992

References

References available upon request.

Timeline

Housekeeping Aide

VA Hospital
01.2022 - Current

Sales Associate

Lowes Home Improvment
09.2019 - Current

Special Education Paraprofessional

Dekalb County Schools
08.2003 - 06.2019

Grocery Clerk

Publix Super Markets Inc
01.2001 - 07.2019

Computer Technician

Achieve
06.2000 - 08.2003

Laundry Supervisor

Ritz-Carlton
06.2000 - 08.2003

Forklift Operator

Viking Freight
01.1995 - 04.2000

Supply Clerk

US Navy
12.1986 - 12.1994

Bachelor of Science - Public Policy

Pennsylvania State University

High School Diploma -

Altoona Area High School

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Daniel Hogans