Daniel Holtz
Henrietta,NY
Summary
A self-starter installing applications offsite from a remote location. A technology-driven Implementation Specialist known to have a high level of patience and for providing exemplary service and assistance to clients. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
14
14
years of professional experience
Work History
Remote Time and Attendance Support Specialist
Proliant Inc
Rochester, NY
05.2022 - Current
- Assessed customer needs, identified issues, and provided solutions for customer inquiries.
- Provided technical support to customers via phone and email.
- Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
- Developed relationships with customers through friendly conversations during each interaction.
- Prioritized tasks based on urgency and importance of the issue being reported by the customer.
- Actively listened to customers' concerns in order to provide accurate resolutions.
Senior Implementation Specialist Time/Attendance
Paychex Inc
Rochester, NY
10.2015 - 05.2022
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
Senior Time/Attendance Success Manager
Paychex Inc
Rochester, NY
10.2010 - 10.2015
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06.2003
Business Administration
Monroe Community College
Rochester, NYSkills
- Interpersonal Skills
- Attention to Detail
- Multitasking and Prioritization
- Technical Troubleshooting
- Analytical and Methodical
- Teamwork and Collaboration
- Resolving Problems and Incidents
- Staff Coaching and Mentoring
- Works Well Under Pressure
Accomplishments
- Operation Iraqi Freedom 2007-2008
- Managed personal real estate portfolio and business 3 rental properties over 3 units
- Consistently in the top 10% of my peers within the metrics of Paychex, Inc.
Timeline
Remote Time and Attendance Support Specialist
Proliant Inc
05.2022 - Current
Senior Implementation Specialist Time/Attendance
Paychex Inc
10.2015 - 05.2022
Senior Time/Attendance Success Manager
Paychex Inc
10.2010 - 10.2015
High School Diploma -
Rush-Henrietta Senior High School
Business Administration
Monroe Community College
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