Daniel Hoppe
ODESSA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Concierge Supervisor /Building Manager
AdventHealth
07.2023 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
- Performed regular inspections of facility to ensure optimization and safety for all staff and patients.
- Ensured compliance with company policies, industry standards, and local regulations within all department at all times.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Collaborated with all departments to ensure patient satisfaction with streamline work flow.
Imaging SVCS Support/ Regional Rad Assistant
AdventHealth Tampa
04.2005 - 07.2023
- Liaise between physician's and nurse's, answering questions and delivering test results.
- Create plans to achieve organizational goals, promote employee welfare and deliver high quality patient care.
- Communicate with patients with compassion while keeping medical information private.
- Explain policies, procedures and services to patients.
- Collaborate with multi-administrative staff to improve overall patient care and response times.
- Answer phone calls to provide assistance, information and medical personnel access.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Answerer telephones and directed calls to appropriate medical or administrative staff.
- Assist physicians with finalizing reports, speeches or presentations.
- Collaborate with all Advent Heath West Division Hospitals, Out Patient Centers, and E.R's
Store Manager of Operations
Meridian Lounge
10.2017 - 03.2020
- Supervised work of cashiers, training new team members and monitoring performance.
- Received store deliveries and transported items to correct facility locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Handled customer transactions and balanced cash drawers.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
- Managed a diverse staff of 10 including scheduling, POS system, and Payroll
Education
Associate of Arts -
Hillsborough Community College
Sports Medicine
Pasco-Hernando State College
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL2003
Skills
- Interprofessional communication
- Strong Problem Solver
- Proper Phone Etiquette
- Supply Ordering
- Professional and Mature
- Critical Thinking
- Medical Software Applications
- Computer Skills
- HIPAA Compliance
- Detail-Oriented
- Epic Systems
- Customer Service
- Exceptional communication
- Property Management
Timeline
Concierge Supervisor /Building Manager
AdventHealth
07.2023 - Current
Store Manager of Operations
Meridian Lounge
10.2017 - 03.2020
Imaging SVCS Support/ Regional Rad Assistant
AdventHealth Tampa
04.2005 - 07.2023
Associate of Arts -
Hillsborough Community College
Sports Medicine
Pasco-Hernando State College
High School Diploma -
Land O' Lakes High School