Daniel Hough
Restaurant Professional
Boston,MA
Summary
Long time professional in the food and beverage industry, with a firm belief in training, internal hospitality and maintaining a high standard.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
General Manager
Hemlock Grill
Boston, MA
05.2023 - Current
- Handles day to day operations such as but not limited to:
- Scheduling and Forecasting
- Event planning, quoting, and execution
- Beverage menu, inventory, ordering
- Payroll, scheduling , and forecasting
- Opened new location April 2024 as GM
General Manager
Elephant and Castle
Boston, MA
08.2022 - 04.2023
- Responsible for all operations in a full service, 3 meal a day restaurant, while maintaining a relationship with the hotel we were located in
- Scheduling and Forecasting
- Inventory, Ordering, and weekly P&L reports
- Internal HR
- Events for hotel and restaurant
- Hands on shift supervision
- Was able to increase overall profits in under a year by 47%
- Was able to hire from a FOH staff of 9 to 28 post pandemic
General Manager (GM)
NAVY YARD HOSPITALITY GROUP
Boston, MA
01.2015 - 03.2021
- Oversaw beverage program and menu development for three upscale establishments, Reel House, Pier 6 and Mija Cantina
- Increased sales of specialty cocktails at Pier 6 by 100% and brought liquor costs down to 18%
- Designed and optimized cost control initiatives across the company's facilities, cutting front-of-house labor costs by 16%
- Exceeded gross sales expectations by $500,000 at Pier 6 in 2017
- Trained several managers across multiple venues to ensure uniform understanding of standards, cost and income controls
- Contributed to the opening of two new restaurants by developing professional service standard trainings and overseeing the development of beverage programs
- Developed and implemented front-of-house training guides and standards to over 40 employees
- Coordinated specialty events with local charities sponsored by premium liquor vendors, including Maker Marker events: Boston Women's Lunch, 'Women and Whisky' and Kentucky Derby
- When presented, assumed the role as interim General Manager at Mija Cantina
Closing Bartender
CARRIE NATION BOSTON
Boston, MA
01.2014 - 12.2015
- Took the lead in training, cocktail development and end-of-day closing procedures at a new restaurant
Lead Bartender/Supervisor
MAGGIANO'S BOSTON
01.2011 - 12.2014
- Brought liquor costs down from 34% to 19% by implementing effective sourcing and inventory management strategies
- Trained and mentored over 20 bartenders, providing constructive critiques and positive feedback
Opening Bar Team Member
DEL FRISCOS SEAPORT
01.2011 - 12.2011
- Contributed to efficiency in the bar area, training of new staff and closing procedures
Head Bartender/Trainer
CHART HOUSE BOSTON (LANDRY'S)
01.2007 - 12.2010
- As a Landry's certified corporate trainer, identified trainings needs, designed and executed training programs
Education
Some college - Business Management
Southern New Hampshire University
Manchester, NH 09.1996 - 05.2000
Skills
ServSafe Alcohol and Food
Purchasing
Events management
Restaurant Management
Profit & loss
Sales
Supervising experience
Bartending
Culinary Experience
Cash handling
Catering
Forecasting
Human resources
Microsoft Office
Labor Cost Analysis
Communication skills
Management
Hospitality
Conversational Spanish d'Elegance
First Aid and AED certified
Leadership
Event Planning
Raw Bar Specialist
Winner of Old Forester's Best of Boston Old Fashioned certifications
Shift management
2015 Regional Finalist for the NY Wine and Wood festival
Negotiation
Sourcing
Cocktail Kilted Tilt Featured at 2019 Pebble Beach Concours
Profit & Loss
Customer service
Procurement
Interviewing
Staff supervision
Team building
Certification
S76922937, 07/01/21, 07/31/26
Accomplishments
Helped build NYHG by opening 3 nes restaurants.
Brought profits at Elephant and Castle up by 55% in first year.
Timeline
General Manager
Hemlock Grill
05.2023 - Current
General Manager
Elephant and Castle
08.2022 - 04.2023
General Manager (GM)
NAVY YARD HOSPITALITY GROUP
01.2015 - 03.2021
Closing Bartender
CARRIE NATION BOSTON
01.2014 - 12.2015
Lead Bartender/Supervisor
MAGGIANO'S BOSTON
01.2011 - 12.2014
Opening Bar Team Member
DEL FRISCOS SEAPORT
01.2011 - 12.2011
Head Bartender/Trainer
CHART HOUSE BOSTON (LANDRY'S)
01.2007 - 12.2010
Some college - Business Management
Southern New Hampshire University
09.1996 - 05.2000