Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Howard

Killeen,TX

Summary

Dynamic technician with a proven track record in the plumbing industry, excelling in system diagnostics and customer service. Enhanced operational efficiency through effective troubleshooting and process optimization, resulting in increased customer satisfaction. Adept at managing complex repairs while maintaining strict adherence to safety protocols and fostering a collaborative team environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Technician

Mr. Rooter (of Greater Austin Area)
02.2024 - 10.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

Manager of Operations

Value Rooter
07.2017 - 09.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Co-owner

DanCo Plumbing Solutions LLC
10.2020 - 03.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interpreted blue print drawings in order to create accurate and competitive bids.
  • Installed plumbing to code for new construction, remodels, and service calls.
  • Communicated effectively with city officials for scheduling inspected.
  • Attended monthly meetings with home warranty companies we were contracted with in order to ensure we met quotas.

Education

High School Diploma -

Killeen Preparatory Institute
Killeen Tx
01-2005

Skills

  • Detail-oriented approach
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Power Tools and Equipment
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Preventive Maintenance
  • Mechanical Knowledge
  • Documentation and reporting
  • Work Planning and Prioritization
  • Equipment maintenance
  • Customer interaction
  • System troubleshooting
  • OSHA compliance
  • Performance improvement
  • Operations monitoring
  • Hardware installation
  • Technical blueprint interpretation
  • Issue analysis
  • Schematic reading
  • System diagnostics
  • System installation
  • Complex Repairs
  • System Tests
  • Residential construction
  • Minor Carpentry
  • Design principles
  • Construction management
  • Project estimation and bidding
  • Problem-solving
  • Job site cleanup
  • Critical thinking
  • Verbal and written communication

Certification

  • Master License - 43477
  • 2-decades of experince

Timeline

Technician

Mr. Rooter (of Greater Austin Area)
02.2024 - 10.2024

Co-owner

DanCo Plumbing Solutions LLC
10.2020 - 03.2023

Manager of Operations

Value Rooter
07.2017 - 09.2023

High School Diploma -

Killeen Preparatory Institute

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Daniel Howard