Daniel Huffman
Mocksville,NC
Summary
Greater than twenty years of Information Technology expertise from technician to management. Proven ability to implement standards, procedures and processes that improve continuity. Capable of leading and motivating individuals as related to both internal and external customers.
Overview
28
28
years of professional experience
Work History
Remote Help Desk Manager
Bellomy Research, Inc.
01.2015 - 01.2025
Network Administrator
Bellomy Research, Inc.
11.2011 - 01.2015
Director of Information Systems
Staffco Management Services, Inc.
10.2006 - 09.2011
Technology System Analyst (Lowes)
TEKsystems
02.2006 - 08.2006
Warranty Field Service Engineer (Dell)
Smartech
04.2003 - 11.2005
Network Systems Technician
United States Army
07.1997 - 03.1998
Education
Bachelor of Science - Computer Information Systems
Almeda University
Boise, ID01.2006
Dell Certified Systems Expert (DCSE) - undefined
Dell Training Institute
Austin, TX01.2004
Associate of Applied Science - Information Systems
Wilkes Community College
Wilkesboro, NC01.2003
Skills
- Managed the help desk ticketing system (JIRA) and followed up with appropriate personnel for timely resolution of issues
- Responsible for working with all levels of management and providing appropriate level instructions to resolve problems
- Provided administration of the contact center Avaya/Cisco phone systems
- Maintained inventory database to track current and future budget expenditures
- Setup and managed E-Verify, a program through the Department of Homeland Security to verify new and existing employees’ eligibility to work
- Followed established guidelines, processes, and procedures to meet business objectives and audit requirements per technology department standards
- Performed duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
- Isolated issue trends and ensured that troubleshooting efforts were performed until permanent solutions were found
- Worked with technology management in the design and planning of installation, control, and maintenance of computers within the organization
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions
- Trained and supported end-users with software, hardware, and network standards and use processes
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Responsible for creating user accounts and executing lockouts, which required working with upper-level management for audit requirements
- Managed group policy objects by creating, deleting and managing through active directory and Jumpcloud management software
- Troubleshooted workstations, servers and computer peripherals as needed for business continuity
- Provided administration over Exchange Server – creating new accounts, backup and recovery
- Microsoft Teams administrator over accounts Responsible for creating and maintaining accounts security
- Configured emergency procedures for data center infrastructure, including disaster recovery mitigation
- Managed application and system infrastructure patch releases, including enhancements to current system functionality and resolving compatibility issues
- Monitored and evaluated efficiency of system usage and made recommendations to upper management to improve performance and end bottlenecks on the network
- Liable for monitoring and issue tracking for over forty remote office locations
- Setup and Managed Network Print Server and Printers in Active Directory
- Created and Maintained Documentation of Corporate Network accounts and policiesas required by standard operating procedures
- Coordinated the transition from outsourcing our firewall support to managing and supporting firewalls at the corporate level
- On call for after-hours support to ensure the network was always operable and end users were able to access resources when needed
- Worked with different vendors on establishing new offices and recommending low-cost but effective phone and data solutions
- Created Corporate IT Handbook that was published and distributed to remote offices to help with basic issue troubleshooting This was a key initiative that cultivated client happiness
- Organized professional with expertise in managing resources and optimizing performance Proficient in providing valuable insights and supporting decision-making processes
- Evaluated current and future technologies for both short and long-term IT initiatives
- Skilled at working independently and collaboratively in a team environment
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Managed life cycle replacement of hardware and software as deemed necessary for audit standards
- Oversaw development and implementation of improvements to support network operations
- Liaised with other departments to minimize network interruptions and possible downtimes
- Analyzed network security and current infrastructure, assessing areas in need of improvement
- Involved in maintaining the technology and software budget as required to maintain accountability of all expenditures
Timeline
Remote Help Desk Manager
Bellomy Research, Inc.
01.2015 - 01.2025
Network Administrator
Bellomy Research, Inc.
11.2011 - 01.2015
Director of Information Systems
Staffco Management Services, Inc.
10.2006 - 09.2011
Technology System Analyst (Lowes)
TEKsystems
02.2006 - 08.2006
Warranty Field Service Engineer (Dell)
Smartech
04.2003 - 11.2005
Network Systems Technician
United States Army
07.1997 - 03.1998
Dell Certified Systems Expert (DCSE) - undefined
Dell Training Institute
Bachelor of Science - Computer Information Systems
Almeda University
Associate of Applied Science - Information Systems
Wilkes Community College
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