Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Hurst Sr.

Acra,NY

Summary

Versatile Human Resources Coordinator dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options. Motivated Human Resources Coordinator accomplished in managing agency relations, business planning and time tracking. Dedicated to increasing efficiency through standard process development and implementation. Talented Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Human Resources Coordinator

FedEx
Collierville, TN
12.2020 - 01.2024
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Answered employee questions during entrance and exit interview processes.
  • Researched industry trends to inform compensation and performance strategies.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Explained human resources policies and procedures to employees.
  • Conducted background checks for potential candidates.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Assisted in employee recruitment, hiring and interview processes.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Updated employee records in HR database system.
  • Aligned HR policies with federal and local regulations.
  • Selected and interviewed candidates for all available positions.
  • Organized employee recognition programs to boost morale among staff members.
  • Reported on workplace health and safety compliance to superiors.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Researched best practices for human resource functions and recommended changes accordingly.
  • Developed onboarding materials and presented orientation sessions for new hires.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Maintained employee files in compliance with applicable legal requirements.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.

Customer Service Representative

Wayfair
Jonesboro, AR
01.2018 - 11.2020
  • Oversaw warranty counseling process to manage expense controls.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated databases with new and modified customer data.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Mentored junior team members and managed employee relationships.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Strengthened customer retention by offering discount options.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associate of Science -

Arkansas State University
State University, AR
06-2020

High School Diploma -

Earle Senior High School
Earle, AR
05-2008

Skills

  • Payroll Administration
  • Training Development
  • Compensation Structuring
  • Recruiting

Timeline

Human Resources Coordinator

FedEx
12.2020 - 01.2024

Customer Service Representative

Wayfair
01.2018 - 11.2020

Associate of Science -

Arkansas State University

High School Diploma -

Earle Senior High School

Similar Profiles

CREATE PROFILE
Daniel Hurst Sr.