Daniel Huston

• Oversees the Northwest region of high-end luxury retail security, averaging a total of 3,200 hours weekly. Held accountable to interact, maintain, and satisfy elite clients, such as Louis Vuitton, Chanel, and portfolios, such as L.V.M.H. and Richemont Group. Consistently preserves robust client relationships, and ensures the financial health and operational success across three markets.
• Responsible for leading a team of three Operations Managers who oversee more than 150 Security Professionals, and providing support in the execution of their daily job duties. Assesses and analyzes AIJ's to present efficient and strategic service improvement plans to clients.

Accomplishments:

• Reduced non-billable overtime to 1.86% across all three markets.
• Successfully recovered the luxury retail account, Van Cleef & Arpels, from AIJ.

• Responsible for the day-to-day operations of 22-plus luxury retail accounts, running 1,800 hours weekly. Proficient in scheduling, payroll, invoicing, staffing, hiring, and training 50-plus employees. Adept in finance management, compliance management, and responsible for meeting all company metrics and quotas.
• Successfully developing and coaching over 50 employees to meet the organization's and clients' standards. Maintains high employee morale and low employee turnover through effective and proactive communications, and timely problem resolution.

Accomplishments:

• Successfully reduced non-billable overtime from 18.48% to 6.42%.
• Recognized by COO Mike Smidt and RVP Christian Arno for the outstanding client feedback, operational successes, and reduced turnover in the luxury retail sector.
• Received a certificate of appreciation for outstanding performance and support from Louis Vuitton Americas, Inc.

• Oversee two corporate high-rise buildings and a stationary security team.
• Collaborated with clients to determine security needs, was in charge of security operations, developed work schedules, allocated tasks, and monitored personnel performance.
• I was in charge of recruiting and training security personnel, coordinating responses to emergencies and alarms, as well as compiling incident reports.
• Design, implement, and monitor security policies, procedures, and programs.
• Scheduling: Oversaw 40+ employees, as well as staff, and managed 1,100 hours weekly.
• Client Relations: Managed two clients' needs on a regular basis.
• ADP Payroll: Responsible for payroll and billing for both accounts.
• Recruitment: I interviewed applicants and posted employment ads as needed.
• HR process and coaching as needed.

• Supervised security at 22 plus luxury retail accounts in Valley Fair Mall and Stanford Mall. Responsible for leading and developing a team of 50-plus security professionals, ensuring that uniform requirements, punctuality, and training are met across all sites.
• Proficient in training and coaching all employees, and assessing them in day-to-day operations and post-orders. Met with clients on a daily basis to ensure that their requests and needs were being met. Providing strategic solutions to arising issues for staff and clientele.