Summary
Overview
Work History
Education
Skills
Writing
Timeline
Cashier

Daniel Hutchinson

Mansfield,OH

Summary

Adept at learning and teaching new techniques. Whilst more than capable in customer satisfaction, accounting and general paperwork come second nature to me. Rarely did I find myself in a position that didn't require adapting to changes on the fly while learning new skills needed for jobs outside my initial position.

Overview

13
13
years of professional experience

Work History

Cashier

Discount Drugmart
04.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Customer Service Cashier

Target
05.2017 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Zone Leader

Creature Corps
08.2016 - 09.2021
  • Optimized resource allocation for improved operational efficiency and cost reduction.
  • Managed inventory levels effectively, reducing waste and optimizing supply chain processes within the zone.
  • Championed initiatives focused on environmental sustainability within the zone facilities, promoting eco-friendly practices among employees and stakeholders alike.
  • Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
  • Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
  • Assessed market trends regularly to identify new opportunities for expansion while mitigating potential threats.
  • Streamlined communication processes within the zone to facilitate better collaboration among team members.
  • Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
  • Established a strong rapport with clients, resulting in higher retention rates and repeat business.
  • Analyzed performance metrics, adjusting strategies as needed to meet or exceed targets consistently.
  • Enhanced team productivity by implementing efficient zone management strategies.
  • Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.

Lead Cashier

Meijer
07.2011 - 03.2017
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
  • Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Actor

Haunted X
08.2012 - 11.2015
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
  • Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
  • Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
  • Utilized effective time-management strategies to balance concurrent acting projects without compromising commitment or quality of work.
  • Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
  • Performed alongside various well-known actors and actresses.
  • Pursued continuous professional development through participation in acting classes and training programs, honing performance abilities.
  • Traveled to set locations to complete onsite filming.
  • Assisted production teams with set construction, prop management, and costume coordination as needed during rehearsals and performances.
  • Worked closely with wardrobe and makeup teams to create visually striking character looks that complemented overall production design.
  • Studied scripts to successfully portray characters in dramas and comedies.

Education

Associates in Business - Business Administration And Management

North Central State College
Mansfield, OH
06.2012

High School Diploma -

Mapleton High School
Ashland, OH
06.2005

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Conflict Resolution
  • Staff Training
  • Daily Reporting

Writing

Focus on mainly fictional writing, I have received praise and even considered for various writing awards.

Timeline

Cashier

Discount Drugmart
04.2022 - Current

Customer Service Cashier

Target
05.2017 - 02.2022

Zone Leader

Creature Corps
08.2016 - 09.2021

Actor

Haunted X
08.2012 - 11.2015

Lead Cashier

Meijer
07.2011 - 03.2017

Associates in Business - Business Administration And Management

North Central State College

High School Diploma -

Mapleton High School

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Daniel Hutchinson