Daniel Imus
Milan,OH
Summary
Driven Product Service Specialist with a proven track record at Tregaskiss, enhancing customer satisfaction and retention through expert problem-solving and robust product training. Skilled in customer engagement and technical troubleshooting, I excel in teamwork and collaboration, ensuring high levels of productivity and professional service delivery. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Product Service Specialist
Tregaskiss
01.1995 - 04.2013
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Inspected equipment to diagnose operational issues.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Positively engaged with customers and maintained professional appearance as company representative.
Product Specialist
Illinois Tool Works Inc.
01.2008 - 10.2024
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Collaborated with cross-functional teams to streamline product development processes.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Researched and identified solutions to technical problems.
Education
Completed All Phases Welding Certificate - Complete Practical Welding Skills
Hobart Welding
Troy, OH01-1984
Skills
- Customer Engagement
- Product Training
- Sales Support
- Product Performance Monitoring
- High technical skills
- Excellent positive attitude
- Demo abilities
- Problem-Solving
- Teamwork and Collaboration
- Friendly and Patient
- Highly Professional
- Robotic experience
- All phases of welding experience
Timeline
Product Specialist
Illinois Tool Works Inc.
01.2008 - 10.2024
Product Service Specialist
Tregaskiss
01.1995 - 04.2013
Completed All Phases Welding Certificate - Complete Practical Welding Skills
Hobart Welding
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