Daniel Ireland
Manager
Allentown,Pa
Summary
Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills. Successful background consistently surpassing targets.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
CustomerService Representative
HNL Lab Medicine
Allentown, PA
04.2020 - Current
- Communicate 20 lab results with one hour span and credits to the proper parties
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Possess a strong understanding of the Laboratory Information System (LIS) functions
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
Giant Direct Manager/Trainer
Giant Food Stores
Allentown, PA
11.2018 - 02.2020
- Evaluated success of training programs and recommended improvements to enhance effectiveness.
- Developed departmental systems and procedures to better align workflow processes
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed new employee orientation training process for more than 15 employees each year.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Increased department profit margin by 25% each quarter
Front End Supervisor
Giant Food Stores
Allentown, PA
10.2016 - 11.2018
- Trained team members in successful strategies to meet operational and sales targets
- Multiplied earnings through sales goal achievement, customer service improvements and implementing new sales stratagies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Assistant Store Manager
Food Lion
Greensboro, NC
05.2014 - 09.2016
- implemented new opening and closing procedures to enhance the efficiency of daily activities.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
High School Diploma -
Homer-Center High School
Homer City, PA 09.2003 - 06.2007
Skills
Systems and software programs
Staff Training
Point of sale operation
Microsoft applications proficiency
Data management
Operating system management
Problem solving strength
Office administration
Performance improvement
Scheduling
Technical Support
Timeline
CustomerService Representative
HNL Lab Medicine
04.2020 - Current
Giant Direct Manager/Trainer
Giant Food Stores
11.2018 - 02.2020
Front End Supervisor
Giant Food Stores
10.2016 - 11.2018
Assistant Store Manager
Food Lion
05.2014 - 09.2016
High School Diploma -
Homer-Center High School
09.2003 - 06.2007