Daniel Ishmael
Customer Success Specialist
Portland,United States
Summary
Results-driven professional striving to provide customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Enrollment Specialist
160 Driving Academy
08.2023 - 03.2024
- Maintain excellent customer relations with students going through the 5-week CDL program.
- Engage prospects and students via telephone, email, and in-person.
- Update student data and inquiries via Salesforce and Zendesk.
- Create DocuSign contracts for enrollment.
Executive Assistant & New Business Specialist
Storied, Inc.
10.2022 - 03.2023
- XFN collaboration to accomplish shared objectives. Demonstrating excellent multi-tasking and time management.
- Screen calls and emails, initiate actions to respond or direct messages for managers via Gmail and Superhuman.
- Manage CEO's calendars: professional and personal appointments, and booking travel to his strict preferences.
- Lead weekly sales meetings to triage prospects, maintaining Sales Pipeline data.
- Schedule and produce internal & external conferences and events.
Community Lead
WeWork
07.2021 - 10.2022
- Conduct 1:1 client meetings consulting them on leveraging WeWork's various services, diminishing churn, and creating upsell opportunities.
- Resolve complex service requests via Salesforce, Zendesk, and Jira, within SLAs, and achieving a perfect NPS score.
- Stage abundant office SKUs to assist sales in closing. Became the first profitable portfolio in the LA market post-COVID lockdown.
- Easily establish rapport to match prospects' needs.
- Manage all office moves, optimizing and enforcing standards.
- Oversee Facilities Teams, upholding high standards of QoL.
- Train and assist new Interns, Associates and Leads.
Community Associate
WeWork
01.2020 - 07.2021
- Provide exceptional front-desk service through sincere, thoughtful connection. Recognized often in member feedback.
- Publish weekly newsletters. Promoted to join LA market newsletter team.
- Lead thoughtful gifting to members for important milestones.
- Create events twice weekly, relevant to Community interest.
- Screen and produce events by members showcasing their services.
- Perform walkthrough for cleanliness and inventory management.
Team Lead
Amnesty International
01.2018 - 05.2019
- Direct and supervise team of 15 engaged in fundraising and outreach, consistently meeting KPIs and leadership development.
- Successfully developed the team from lowest to top performing nationally within 6 months, achieving "profitability".
- Implement trainings and standards as Interim Director 02-04/2019 in New York. Exceeding the results of the prior Interim Director regarding staffing retention and new donors.
- Conduct interviews, orientations, and trainings.
Education
Bachelor of Arts - International Studies
University of Oregon
Eugene 09.2013 - 06.2017
Skills
Customer Success
Timeline
Enrollment Specialist
160 Driving Academy
08.2023 - 03.2024
Executive Assistant & New Business Specialist
Storied, Inc.
10.2022 - 03.2023
Community Lead
WeWork
07.2021 - 10.2022
Community Associate
WeWork
01.2020 - 07.2021
Team Lead
Amnesty International
01.2018 - 05.2019
Bachelor of Arts - International Studies
University of Oregon
09.2013 - 06.2017